Concessions Supervisor at Sorrells Enterprises (2024-08 – Present)
Handle concession stands, bars and carts across major venues including Dallas Convention Center, Fort Worth Convention Center, Texas Motor Speedway, Dallas Market Hall, Curtis Culwell Convention Center, UTA, as well as local festivals and private events.
- Manage cashhandling processes to ensure accuracy and financial integrity
- Train staff on company policies, procedures, and service standards to improve team performance
- Oversee inventory management to maintain optimal stock levels and minimize waste
- Ensure compliance with health and safety regulations to promote a safe working environment
- Deliver exceptional customer service to enhance client satisfaction and repeat business
Office Manager at Brown Service Company (2017-04 – Present)
Manage and maintain over 1,000 active service agreement customer accounts. Schedule maintenance calls, dispatch technicians, and maintain the daily dispatch board.
- Handle accounts receivable and payable, payroll processing, and HR administrative duties
- Track employee bonuses and commission structures
- Lead team meetings to align operations, goals, and performance expectations
- Assist with company forecasting and operational predictions
- Manage advertising and marketing campaigns, including website redesign initiatives
- Oversee and maintain company social media accounts to support brand visibility and engagement
Executive Administrative Assistant at JMB Industries (2017-04 – Present)
Schedule, coordinate, and manage nationwide marketing and advertising campaigns. Manage vendor relationships and ensure vendors and sales representatives are equipped with required materials.
- Design and coordinate marketing materials including brochures, websites, and campaign assets
- Schedule and coordinate product testing, inspections, and reporting
- Manage accounts receivable and payable functions
- Coordinate travel itineraries and logistics to ensure efficient arrangements for team members
- Organize office supplies and resources to maintain a functional and efficient workspace
- Prepare reports and essential documentation to support leadership decision-making
- Communicate with clients to address inquiries and provide timely project updates
Concessions Supervisor at Kelcher Entertainment Group (2023-03 – 2024-06)
Supervised concessions stands and bar operations for large-scale venues, festivals, and private events.
- Oversaw cash handling processes, ensuring accuracy and compliance with company standards
- Coordinated event execution from planning through breakdown to ensure smooth operations
- Delivered high-quality customer service to drive satisfaction and repeat business
- Managed inventory levels to reduce waste and maintain efficient stock flow
- Led and trained team members to meet performance goals and operational expectations
Food Handler at Platinum Catering (2017-09 – 2020-09)
Prepared and served concession food for high-volume events. Stocked, prepped, and maintained organized kitchen and service areas.
- Provided customer service during public events including high school football games, City of Irving water parks, and Delta Charlie's
- Accurately balanced and counted cash drawers at the end of shifts
Scheduling Coordinator / Receptionist at CBRE @ Microsoft (2013-04 – 2017-04)
Served as front-desk receptionist on a high-traffic corporate sales floor. Became sole campus scheduler for over 80 conference rooms.
- Directed phone calls and managed high-volume email communications
- Assisted with training new receptionist hires
- Revamped and re-illustrated campus policies and procedures manuals
- Assisted in the creation of a Mailroom Shipping Kiosk feature, later proposed for multiple Microsoft offices
- Developed step-by-step instructional guides with visuals for mailroom processes
- Presented a Teamwork presentation at the Reception Summit (December 2015)
- Coordinated with security and catering vendors to ensure meetings were properly secured and serviced
Outbound Appointment Setter / Office Assistant at Efficient Attic Systems (2011-04 – 2012-04)
Conducted outbound calls averaging 215 calls per day to schedule no-cost attic evaluations.
- Consistently ranked as a top performer, setting a company record with 199 appointments in a single month
- Utilized Touchstar and Touchstar Supervisor systems for call tracking and performance monitoring
- Supported office operations through administrative assistance and customer coordination
Customer Service Representative at Appliance Warehouse of America Inc. / Coinmach Corp. (2008-03 – 2009-09)
Handled high-volume inbound call center environment averaging 175 calls per day.
- Assisted customers with reporting malfunctioning laundry equipment and scheduling service requests
- Processed refunds and communicated with regional offices on behalf of customers
- Recognized with the 'De-heating Award' for consistently de-escalating upset customers
Veterinary Assistant / Receptionist / Kennel Technician at VCA Metroplex Animal Hospital (2007-06 – 2008-03)
Assisted veterinarians with animal restraint and treatment procedures. Managed front-desk operations including client check-in/check-out and nightly register reconciliation.
- Maintained hospital cleanliness, stocked supplies, and supported grooming services
- Cared for and maintained up to 200 kennels daily in a fast-paced clinical environment
Seasonal Pricing & Merchandising Associate at Macy's (2010-10 – 2011-01)
Performed early-morning pricing and merchandising tasks.
- Organized merchandise storage areas and maintained floor presentation standards
Volunteer at VCA Metroplex Animal Hospital (2006-12 – 2007-06)
Volunteer experience
