Sabrena Bauske

Results-driven customer service and business professional with experience in account services, client relations, and relationship building. Seeking to contribute strong communication, problem-solving, and operational skills to a growth-oriented organization.

Universal Banker at Mechanics Bank (2022-05 – Present)

• Provide exceptional customer service by assisting clients with banking transactions, account maintenance, and financial service needs.
• Open and maintain new consumer accounts including checking, savings, and online banking services.
• Process cash transactions accurately while maintaining compliance with bank policies, security procedures, and regulatory standards.
• Resolve customer concerns professionally and build strong client relationships through communication and problem-solving skills.
• Educate customers on banking products, digital banking tools, and services that support their financial goals.
• Support daily branch operations while working collaboratively with team members to meet performance and service goals.

Operations Area Supervisor at Kohl's Department Stores (2009-06 – 2022-04)

• Supervised daily retail operations, ensuring efficient workflow, strong customer service, and achievement of store performance goals.
• Led and trained team members in operational procedures, merchandising standards, and customer engagement practices.
• Managed scheduling, task delegation, inventory processes, freight operations, and recovery activities in a fast-paced retail environment.
• Assisted with hiring, onboarding, coaching, and performance development of associates.
• Maintained visual presentation and operational standards while supporting loss prevention and safety procedures.
• Resolved customer concerns professionally and created positive shopping experiences through effective communication and leadership.
• Collaborated with store leadership to improve operational efficiency, productivity, and team performance.

B.S in Business Administration – Southern New Hampshire University (2025-03 – 2026-04)