Sabrina Ancona

Driven Wagner College Alumni with a Bachelor of Health Science, complemented by a minor in Psychology. My diverse career journey combines over six years of experience in sales, leadership as an office manager for leading pulmonologists, and hands-on roles in healthcare management and customer care. I bring strong organizational skills, exceptional communication abilities, and a people-first mindset.

My background in sales and office management has enhanced my capacity to build relationships and manage teams effectively, while my case management experience has equipped me with a comprehensive understanding of healthcare systems and patient support.

Case Manager at Crossroads Healthcare Management (2023-11 – Present)

• Monitor and manage cases to ensure adherence to treatment plans and guidelines.
• Collaborate with healthcare providers, patients, and insurance teams to ensure appropriate utilization of resources.
• Identify opportunities for cost savings and recommend alternative care solutions when appropriate.
• Evaluate a patient's needs and determine how to provide care efficiently given the resources at hand.

Customer Service Representative at Crossroads Healthcare Management (2023-02 – 2023-11)

• Delivered exceptional customer service by addressing policyholder inquiries, resolving claims issues, and explaining insurance benefits with clarity and professionalism.
• Assisted clients with enrollment processes, billing inquiries, and coverage adjustments while adhering to HIPAA and company confidentiality standards.
• Processed claims and benefit requests, verifying accuracy and completeness of submitted documentation.
• Consistently met or exceeded performance metrics, including call quality, first-call resolution, and customer satisfaction scores.

Pulmonary Function Technologist / Office Manager at North East Insomnia and Sleep Medicine (2020-10 – 2021-06)

• Conducted and analyzed pulmonary function tests (PFTs) including spirometry, lung volume measurements, and diffusion capacity tests.
• Maintained detailed records of patient testing and diagnostic results in electronic medical record (EMR) systems.
• Oversaw daily operations of a busy pulmonology practice, ensuring smooth workflow and high-quality patient care.
• Accurately entered patient information, insurance, demographic and health history using Microsoft Word and Excel

Retail Associate/ Floor Manager at Once Upon A Skirt (2017-05 – Present)

• Supervised and motivated a team of 20 sales associates to consistently exceed sales targets.
• Recruited, trained, and developed staff to ensure high levels of customer satisfaction and team performance.
• Collaborated with regional leadership to set and meet ambitious monthly and quarterly sales goals.
• Ensured exceptional customer experience by resolving escalated complaints and implementing customer feedback initiatives.

Bachelor of Science in Health Science – Wagner College (2021-05)