Sabrina Courtemanche

Experienced professional with a strong background in animal care, communication, and customer service, offering expertise in training staff, administering treatments, and maintaining a safe environment. Adept at fostering collaboration and ensuring optimal care for patients. Eager to contribute skills and dedication to support the goals of the new team. Relocating to to North East Ohio.

Lead Technician - SOUTHSIDE ANIMAL HOSPITAL - Indianapolis, IN

(2023-12)

• Supervised and trained a team of veterinary technicians, providing guidance and support in daily tasks and ensuring efficient workflow
• Maintained accurate patient records including medical histories, treatments administered, and laboratory results
• Collaborated with veterinarians to develop treatment plans for patients based on their diagnoses and medical history
• Administered medications orally, topically, intravenously (IV), or intramuscularly (IM) following veterinarian's instructions
• Monitored vital signs such as heart rate, respiratory rate, temperature, blood pressure to assess patient health status
• Operated diagnostic equipment such as X-ray machines or ultrasound devices to aid in diagnosing animal conditions or injuries
• Educated pet owners on proper medication administration techniques and post-operative care instructions for at-home recovery
• Ensured cleanliness and sanitation of examination rooms, surgical suites, kennels/cages according to industry standards
• Assisted in euthanasia procedures with empathy towards both the animal being euthanized and their grieving owners
• Educated pet owners about medications and services available.
• Facilitated communication between support staff and veterinarians.
• Documented patient visits in computer systems for accurate record-keeping.
• Processed payments efficiently to maintain financial accuracy.

Client Service Representative/Veterinary Assistant - Countryside Veterinary Services - Kinsman, OH

(2021-05 - 2023-12)

• Scheduled patient appointments to optimize clinic flow.
• Maintained cleanliness of boarding and grooming areas for health standards.
• Handled animals with compassion and care during clinical procedures.
• Assisted veterinary staff in various medical procedures.
• Provided personalized care to boarding and hospitalized patients, ensuring comfort.
• Made estimates customized for patient care
• Entered patient charges into medical records for billing
• Provided exceptional customer service to clients, ensuring their needs and concerns were addressed in a timely and professional manner
• Managed a high volume of incoming calls/emails/live chats while maintaining a professional demeanor and delivering accurate information

Bachelor's degree - Zoology - Kent State University at Kent (2016 - 2021)

Associate of Applied Science - Biology - Kent State University at Kent (2016 - 2019)