Sabrina McCormick

Dedicated and highly capable professional with over 8 years of robust experience in customer service and client-facing care roles. Proven track record of de-escalating complex situations and resolving conflicts with a calm, sophisticated, and respectful demeanor. An exceptionally fast learner with strong emotional intelligence and sharp data analysis capabilities, eager to deliver organizational success in data entry, administration, or customer care environments.

In-Home Care Aide at Private Care & Support Services (2020-01 – Present)

• Provide dedicated, emotionally intelligent care and daily living assistance to clients within private homes.
• Listen actively to client needs, ensuring a safe, supportive, and highly respectful environment.
• Adapt quickly to changing care requirements, managing schedules and personal routines efficiently.
• Utilize calm de-escalation skills to manage stressful or emotionally sensitive patient scenarios effortlessly.

Customer Service Specialist at Retail / Administrative Services (2012-01 – 2020-12)

• Managed high-volume consumer interactions, delivering clear, polite, and effective service across multiple channels.
• Resolved customer inquiries and friction points smoothly by employing strong conflict resolution techniques.
• Performed accurate data tracking, logging transaction records, customer feedback, and client details into company systems.
• Maintained an organized workspace using basic computer applications, office tools, and core mathematical evaluations.

High School Diploma in General Education Studies