Sabrina Walker-Turnquest

Forward-thinking HR Manager with over 15+ years of experience supporting the business cycle across multiple industries, including subprime auto finance, government contracting, engineering and hospitality environments. Proven leader in employee relations, compliance, talent acquisition, and HR operations. Adept at driving organizational effectiveness, reducing turnover, and aligning HR strategy with business objectives.

Trusted advisor to executive leadership with strong experience in workforce planning, benefits strategy, and HRIS/payroll implementation.

Human Resources Generalist - North State Acceptance, LLC - Raleigh, NC

(2020-10)

• Advise leadership on employee relations, investigations, performance management, and organizational effectiveness.
• Lead full-cycle recruiting, onboarding, and exit processes to improve retention and employee experience.
• Administer benefits programs including FMLA, ADA, STD, and leave management.
• Oversee semi-monthly payroll processing and regulatory compliance.
• Manage Workers' Compensation audits, AAP, 401(k) testing, and multi-site reporting.
• Led successful HRIS/payroll conversion from Paylocity to ADP.
• Lead HR operations for a workforce of [XXX+] employees across underwriting, collections, servicing, and sales.
• Partner with executive leadership to support aggressive growth while maintaining compliance in a highly regulated lending environment.
• Oversee high-volume recruiting for collections agents, underwriters, and sales roles, reducing time-to-fill by [X%].
• Manage employee relations issues, including investigations, disciplinary actions, and terminations, minimizing legal exposure.
• Ensure compliance with federal and state employment laws, as well as industry-specific regulatory expectations.
• Develop and implement performance management programs aligned with call center KPIs (RPC rates, delinquency metrics, etc.).
• Advise leadership on compensation structures, including commission and bonus plans tied to portfolio performance.
• Lead HR response during audits and regulatory reviews.

Human Resources Generalist - North Island Corporation - Chantilly, VA

(2011-04 - 2020-08)

• Managed HR operations, benefits, compliance, and employee relations for a multi-state workforce.
• Generated workforce analytics and reporting for ACA, EEO, VETS, AAP, and federal contractor compliance.
• Coached executives and managers on policy, employment law, and performance management.
• Led onboarding and employee engagement initiatives.

HR Office Administrator II - Deltek - Reston, VA

(2009-07 - 2011-04)

• Processed semi-monthly payroll for 200+ employees.
• Managed onboarding, benefits administration, unemployment claims, and employee lifecycle processes.
• Supported performance reviews, terminations, and final pay administration.

Executive Administrative Assistant - Dewberry - Fairfax, VA

(2005-09 - 2008-03)

• Supported executive leadership with reporting, recruiting coordination, scheduling, and operations.
• Prepared profitability, utilization, and budget reports.