Sade Diallo

Customer-focused healthcare professional with experience in healthcare administration, records management, patient registration, and front desk operations. Strong background in customer service, confidentiality, documentation accuracy, and supporting clients in fast-paced environments.

Records Technician at Newport News Police Department (2025-07 – Present)

• Maintain confidential records and documentation with accuracy
• Process reports and manage administrative documentation
• Provide customer service to internal staff and the public
• Ensure accuracy and compliance when handling sensitive information

Patient Access Representative at Riverside Regional Medical Center (2024-04 – Present)

• Register patients and verify demographics
• Verify insurance coverage and eligibility
• Collect co-pays and process payments
• Maintain patient safety and confidentiality
• Provide exceptional customer service to patients and families

Patient Care Assistant / Caregiver at Glenburnie Rehabilitation and Nursing Center (2015-01 – 2017-06)

• Assisted residents with daily living activities
• Recorded vital signs and reported patient concerns
• Supported patient comfort and safety

Front Desk Agent at Homewood Suites by Hilton (2015-01 – 2018-12)

• Managed guest check-in/check-out
• Handled payments and scheduling
• Resolved customer concerns professionally

Bachelor's Degree in Clinical Laboratory Science – Richard Bland College of William & Mary (2022)