Customer Service
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Customer Service Representative with a strong background in customer service and communication, adept at resolving customer queries through various channels. Demonstrates proficiency in multitasking and time management, contributing to enhanced service procedures and customer satisfaction. Passionate about creating positive customer experiences and eager to support team efforts in achieving company goals.
Independent Contractor at WORKING SOLUTIONS, ARISE ETC (2024-12 – Present)
As an independent contractor, responsibilities often include managing projects and delivering results. These tasks involve the ability to work autonomously and meet deadlines without direct supervision. Furthermore, the role requires excellent communication to collaborate effectively with clients and stakeholders.
Maintaining detailed records of work performed and expenses incurred is essential for tax and financial reporting. Ultimately, adaptability and a commitment to quality are crucial for success in this capacity.
Waitress at HENNESSEY TAVERN (2021-08 – 2023-04)
Collaborated with team to deliver outstanding service, enhancing guest satisfaction and dining experience. Improved order processing efficiency, reducing wait times and increasing customer turnover. Maintained order accuracy and smooth billing, minimizing errors in a fast-paced environment. Demonstrated reliability by consistently arriving on time and ready to provide exceptional service.
Server at THE SMASHED PIG (2018-04 – 2021-07)
Taking and delivering food and beverage orders to guests, maintain a clean and organized workspace. They also need to address guest inquiries while ensuring customer satisfaction, handle payment processing and table maintenance, creating a positive and enjoyable dining experience.
Host/Server at JOE'S CRAB SHACK (2014-02 – 2018-03)
Facilitated seating to boost guest satisfaction through teamwork and effective communication. Improved table turnaround and customer satisfaction by optimizing service processes. Managed reservations and seating to enhance space use and guest comfort. Handled 8-top sections, bussed, and reset tables efficiently. Took orders and expedited food delivery from kitchen windows.
Cashier at MCDONALDS (2011-06 – 2013-10)
Responsible for greeting customers and processing their orders with accuracy. Handling cash, credit cards, and providing correct change is essential. Maintaining a clean and organized workspace is also a key duty. Cashiers must provide excellent customer service and address any inquiries or complaints. They are expected to operate the point-of-sale system efficiently. Additionally, assisting in other restaurant tasks, such as food preparation or cleaning, may be required.
Diploma – MARSHFIELD HIGH (2008 – 2012)
