Sage Jackson

Hands-on coffee leader and store manager with deep experience running fast-paced cafe operations while also covering barista work as needed. Strong in beverage-quality standards, customer connection, and keeping shifts moving smoothly under pressure. Known for proactive follow-through across scheduling support, training and onboarding, inventory and supply readiness, and calm, people-first team leadership.

Store Manager at Starbucks (2022-01 – Present)

• Lead day-to-day store operations while providing hands-on barista-floor support as needed in a fast-paced environment.
• Coach and develop a team of up to 25 partners through training coordination, on-the-floor feedback, and clear shift expectations.
• Handle employee relations work including policy-based investigations, progressive performance management, and conflict mediation.
• Maintain beverage and service standards, cleanliness, and workflow consistency across shifts; troubleshoot operational issues in real time.

Assistant Store Manager and Shift Supervisor at Starbucks (2021-01 – 2022-12)

• Supported daily operations and supervised partners to deliver consistent beverage quality and customer experience.
• Coordinated shift priorities, deployment, and communication during peak service.
• Supported training, onboarding, and on-the-floor coaching to build barista capability and consistency.

Barista at Starbucks (2019-01 – 2021-12)

• Prepared beverages to standard and delivered friendly, efficient customer service in a high-volume environment.
• Maintained cleanliness, restocking, and station organization to keep service moving smoothly.
• Collaborated with the team to manage rushes while maintaining consistent handoff and guest experience.

Server and Trainer at Harvey's (2018-01 – 2020-12)

• Provided high-touch guest service in an upscale environment.
• Trained new front-of-house staff on service standards and day-to-day workflow.

Front of House Manager at Rock N Roll Sushi (2017-01 – 2018-12)

• Oversaw front-of-house operations, supported staff, and resolved service issues to protect guest experience.
• Helped maintain cleanliness, organization, and efficient service flow during busy periods.

Server, Bartender and Trainer at Red Lobster (2015-01 – 2017-12)

• Delivered guest service and bar service in a high-volume restaurant environment.
• Trained new team members on service standards and workflow.

Volunteer — Warming Shelter at Golden Triangle Regional Homeless Coalition

• Supported warming-shelter operations and helped create a welcoming, respectful environment for guests.

Volunteer — Tiny Home Builds at Sound Foundations NW Hope Factory

• Volunteered on hands-on builds supporting tiny homes for people experiencing homelessness.

Bachelor's Degree in Liberal Studies – Arizona State University (2021-12)

Coursework in Women's Studies – Mississippi University for Women (2018-01 – 2020-12)

Coursework in English Literature – University of Southern Mississippi (2015-01 – 2018-12)

Study Abroad Program – Keele University (2017-01 – 2017-07)