Saibunisha 27

Versatile and results-driven Customer Relationship Executive (CRE) with a diverse background spanning IT client management and international school education. Combines a strong technical foundation in Computer Science (B.Sc B.Ed) with modern CRM administration, client retention, and data-driven marketing operations. Expert at managing communication pipelines, resolving complex client escalations, and driving operational success.

CUSTOMER RELATIONSHIP EXECUTIVE (CRE) – SALES & MARKETING - Roadmap IT Solutions - Reddiarpalayam, Pondicherry

(2026-01)

• CRM Administration: Managed customer databases utilizing tools like Salesforce/HubSpot, tracking customer lifecycles and preserving database integrity.
• Client Retention & Success: Served as the primary point of contact for high-value accounts, addressing escalations proactively and improving satisfaction metrics.
• Lead Generation & Nurturing: Qualified inbound and outbound prospects, collaborating with marketing teams to move leads down the conversion funnel.
• Cross-Selling & Up-Selling: Identified organic pipeline expansion opportunities by pitching complementary IT solutions and services to existing clients.
• Data-Driven Reporting: Tracked key customer metrics and sales pipelines to deliver weekly progress insights to senior management.

HIGH SCHOOL TEACHER (COMPUTER SCIENCE & MATHEMATICS) - Christ International School - Sedarapet, Pondicherry

(2025-06 - 2025-09)

• Curriculum Delivery: Instructed secondary-level students in Computer Science and Mathematics, utilizing interactive methodologies to foster analytical thinking.
• Stakeholder Management: Communicated regularly with parents and administrators regarding student progression, managing expectations and building strong school-community relationships.
• Classroom Management: Organised daily learning paths and integrated digital tools like PowerPoint and Microsoft Teams to elevate classroom efficiency.

IN-SERVICE TEACHER TRAINING - St Joseph of Cluny - Pondicherry

(2017-08 - 2017-10)

• Instructional Delivery: Taught Computer Science and Mathematics, designing tailored, daily lesson plans to improve student engagement.
• Peer Collaboration: Partnered with senior educators during professional development workshops to refine classroom organization and assessment strategies.

B.Sc B.Ed - Computer Science - Pope John Paul College of Education, Pondicherry (2014 - 2018)

Higher Secondary - Immaculate Heart of Mary, Pondicherry (2012 - 2014)

School Education - Alpha Matriculation Higher Secondary School, Pondicherry (2002 - 2012)