Event Manager - Oakview Group - Atlanta, GA
(2024-05)
Direct event operations for premier sports, entertainment, and convention venues, ensuring seamless execution of large-scale events.
- Coordinated logistics for events including venue selection and vendor management.
- Developed event timelines that facilitated seamless execution and enhanced attendee satisfaction.
- Managed communication with clients to understand event needs and preferences.
- Lead a workforce of 50+ active employees, including direct oversight of 10 supervisors and management of 30+ frontline team members during major events.
- Successfully manage operations for 200+ events serving crowds of up to 100,000 attendees.
- Coordinate operations for high-profile events including the FIFA World Cup, NFL, NBA, major concerts, conventions, and special events.
- Oversaw staffing plans, labor scheduling, and operational logistics to ensure effective workforce deployment.
- Maintained high standards of customer service and operational efficiency to deliver exceptional guest experiences.
- Develop and execute event operational plans while ensuring compliance with safety standards and company policies.
- Partner with venue executives, public safety agencies, law enforcement, security teams, vendors, and event organizers.
- Resolve operational challenges in real time while maintaining a safe and efficient event environment.
- Coach supervisors and team members to improve performance, accountability, and operational consistency.
Shift Supervisor - Standard Parking Plus - Atlanta, GA
(2023-01 - 2023-08)
- Supervised parking operations and ensured compliance with safety regulations.
- Coordinated team schedules to maintain optimal staffing levels during shifts.
- Trained new employees on company policies and operational procedures.
- Monitored vehicle flow and directed traffic to maximize space utilization.
- Assisted customers with inquiries and resolved any parking-related issues.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained accurate records of daily transactions and deposits.
Shop Manager - SPI-She pierced it LLC - Atlanta, GA
(2021-09 - 2023-05)
- Managed daily shop operations and ensured seamless customer service experience.
- Trained and supervised staff on company policies and service protocols.
- Coordinated inventory management and maintained stock levels efficiently.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored compliance with health and safety regulations in the shop environment.
- Assisted in developing marketing initiatives to promote shop services and products.
- Resolved customer complaints promptly and professionally.
- Built and maintained sound business relationships with vendors and suppliers.
- Maintained inventory accuracy by counting stock-on-hand.
- Developed pricing strategies that maximized profits while remaining competitive.
