Saipratap Vunnam

Data Center Operations Engineer with 4+ years of experience supporting 24/7 mission-critical environments. Strong expertise in Windows/Linux servers, virtualization (VMware, Hyper-V), rack & stack, hardware break-fix, monitoring, and incident response, with hands-on exposure to AWS hybrid infrastructure. Proven ability to maintain high availability, operational excellence, and compliance while collaborating across infrastructure, network, and cloud teams.

Data Center Operations Engineer at AT&T (2024-05 – Present)

• Managed Windows/Linux servers, virtualization (VMware, Hyper-V), and RAID for high availability.
• Supported hybrid cloud operations across AWS and Azure environments.
• Performed rack & stack, cabling, and hardware break-fix activities.
• Monitored and resolved incidents using Zabbix, Grafana, Splunk, DCIM, and ServiceNow.
• Automated tasks with Jenkins, Terraform, PowerShell, and Bash.
• Provided network support (DNS, DHCP, VLANs, switch troubleshooting).
• Implemented backup and disaster recovery procedures.
• Ensured HIPAA/SOC2 compliance in a 24/7 operational environment.

Data Center Operations at Accenture (2021-01 – 2022-08)

• Supported 24/7 data center operations, ensuring high availability and SLA compliance.
• Performed rack & stack, cabling, and hardware break-fix (CPU, RAM, disks, PSU).
• Configured BIOS/RAID, firmware updates, and assisted with server provisioning.
• Monitored and responded to incidents using DCIM/ServiceNow, performing basic troubleshooting.
• Maintained asset documentation and compliance while collaborating with cross-functional teams.

Master of Science in Computer Science – Rivier University

Bachelor of Technology in Computer Science & Engineering – KITS College