Sairabano Razzak

A goal-oriented business analytics graduate looking for opportunities in US companies. Team oriented, organized individual with undergraduate experience in statistical data analysis, modeling, and forecasting. Looking for growth as part of a dynamic business analytics team by utilizing my skills in supporting to make business decisions by using analytical tools for different organizations and getting a chance to come on board and learn from these corporations.

Reliable professional with great interpersonal skills and a record of customer satisfaction.

Data Associate - Iron Mountain - Dallas, TX

(2022-11 - 2024-07)

• Utilize designated/centralized tools and systems of record to capture and coordinate all client inquiries. Effectively collaborate with all internal groups to ensure delivery of service level agreements and client expectations.
• Create client's loan reports by using MS Excel VLOOKUP functions and Pivot Tables.
• Apply a client-focused approach when working through breaks in processes or deliverables and escalate appropriately when needed.
• Work independently and exercises good judgment when making decisions to resolve inquiries and meet production and turnaround standards. Analyze research and respond to client inquiries.
• Work on daily timeframe and ability to meet intraday Client SLAs for reporting.
• Utilize systems and tools made available to pull reports and reconcile client activity.
• Process requests and inquiries with a sense of urgency and purpose while maintaining quality expectations.
• To adjust to changing priorities and work in a fast-paced environment.

Service Associate/Cashier - PUBLIX SUPER MARKET - Orlando, FL

(2009-12 - 2013-07)

• Resolved 100+ weekly Customer concerns and question and handle face-to-face and phone inquires
• Lead and supervise a customer service team of 8 members, and ensure timely business transaction and improve overall customer experience
• Conducted several transactions at customer service including, bill payments, refund
• Trained 10 new hires as needed for front end procedures

Bachelor of Business Administration - Business Analytics - University of North Texas (2022-05)