Salim Franfie

Customer-focused and technology-oriented professional with several years of experience in customer service, independent gig work, and business support. Strong communication, problem-solving, organization, and technology skills. Experienced in working directly with customers, managing multiple responsibilities independently, using online platforms and digital tools, and adapting quickly to new technology and software.

Comfortable working remotely and independently. Bilingual in English and Spanish.

Independent Driver & Delivery Partner at UBER (2023-01 – Present)

• Provide professional customer service while completing rides and deliveries.
• Communicate directly with customers to answer questions, provide updates, and resolve issues.
• Use mobile applications, GPS, digital payment systems, and online platforms on a daily basis.
• Independently manage schedules, routes, customer interactions, and daily responsibilities.
• Handle multiple tasks while maintaining accuracy, efficiency, and attention to time requirements.
• Resolve customer concerns professionally while working with individuals from different backgrounds.

Customer Service & Business Support at Family Business (2023-01 – Present)

• Assist customers with questions, requests, and general service needs.
• Communicate professionally with customers and help resolve concerns.
• Support daily business operations and assist with administrative responsibilities.
• Manage multiple tasks while maintaining organization and attention to detail.
• Build positive customer relationships through professional and friendly communication.

Seller Support Associate at FIVE BELOW (2023-01 – 2023-05)

• Provided customer and seller support in a fast-paced environment.
• Worked with multiple departments to resolve issues and provide effective support.
• Supported vendor advertising and seller relationships through clear communication.
• Provided feedback to improve selling processes and customer satisfaction.
• Maintained confidentiality and followed company procedures.

Customer Service / Sales Associate at SAM'S CLUB (2021-06 – 2021-11)

• Assisted customers with product questions, merchandise locations, and services.
• Helped customers identify products that matched their needs.
• Maintained organized merchandise and supported daily store operations.
• Built positive customer relationships through friendly and professional communication.

High School Diploma – LAKE BUENA VISTA HIGH SCHOOL (2024-01)