Salkin Iqbal

Web3 community and operations professional with 5+ years of hands-on experience leading and scaling crypto communities across Discord and Telegram. Proven track record in moderator team management, ambassador program execution, high-volume customer support, crisis mitigation, and Web3 marketing alignment. Practical, fast-moving leader dedicated to building safe, engaged, and retention-focused contributor networks.

Senior Web3 Community & Operations Lead at CRYPTO & WEB3 PROJECTS (2019 – Present)

• Community Infrastructure: Managed high-volume Web3 communities across Discord and Telegram, optimizing server structures, automated moderation bots, and response standards to ensure maximum security and active engagement.
• Team Leadership & Scale: Recruited, trained, and managed global moderator teams; established clear escalation pathways, daily quality audits, and coverage schedules across primary time zones.
• Crisis Management & Support: Handled high-stress incidents including FUD campaigns, spam attacks, phishing attempts, and active conflict resolution through calm, verified, and transparent community communication.
• Ambassador Program Execution: Designed and onboarded regional ambassador networks with goal-oriented KPIs, regional event management, and structured performance tracking.
• Events & Growth: Coordinated and hosted live AMAs, community workshops, and growth campaigns in close collaboration with project founders and core marketing teams.
• Contributor Pathways: Identified high-value active community members and transitioned them into moderators, regional leads, and long-term project advocates.

Postgraduate Degree