Sam Branch

Experienced customer service, retail, and administrative professional with over eight years of experience in customer-facing, leadership, research, and office support roles. Proven ability to build positive customer relationships while managing cash handling, inventory control, merchandising, team supervision, and day-to-day administrative operations. Recognized for strong communication, attention to detail, and organizational skills, with the ability to thrive in fast-paced environments and deliver exceptional service.

Shift Lead - Floyd's Cannabis Co. - Pullman, WA

(2022-09)

• Supervise daily retail operations and lead team members during assigned shifts.
• Perform cash management duties, including till reconciliation and end-of-day counts often exceeding $10,000.
• Provide exceptional customer service and product guidance.
• Support sales goals through customer engagement and product knowledge.
• Manage inventory, assist with stock control, and maintain accurate product records.
• Execute merchandising strategies to maintain attractive and compliant product displays.

Administrative Assistant/Receptionist - Gladish Community and Cultural Center - Pullman, WA

(2018-05 - 2022-01)

• Edited and maintained lease agreements and tenant records.
• Created and designed the organization's annual report.
• Managed tenant communications and administrative correspondence.
• Processed manual employee timecards and maintained records.
• Performed general administrative and office support duties.
• Answered incoming phone calls and directed inquiries to the appropriate staff members.
• Welcomed visitors and assisted clients, tenants, and community members at the front desk.
• Provided friendly and professional customer service by answering questions and assisting with general office needs.

Office Assistant - WSU Composite Materials and Engineering Center - Pullman, WA

(2016-05 - 2018-05)

• Maintained and organized fiscal records and documentation.
• Created and updated graduate student seating charts.
• Digitized and managed Safety Data Sheets (SDS).
• Coordinated lab coat inventory and check-out procedures.
• Performed general office and administrative support functions.

Bachelors of Science - Wildlife Ecology and Conservation Sciences - WSU (2014-01 - 2017-05)