Sales Director at Tanner Springs (2024-09 – 2025-04)
- Serve as primary community representative, delivering exceptional customer service through prospect development, inquiry response, community tours, and purposeful follow-up communications.
- Lead the coordination and execution of annual and monthly marketing action plans to drive occupancy engagement.
- Maintain accurate census data, inquiry history, and marketing collateral to ensure streamlined operations and consistency.
- Oversee all aspects of resident move-ins. Ensure a seamless, welcoming experience for new residents and their families.
- Manage mailing lists, call schedules, and referral tracking, to build strong customer relationships/community awareness.
- Prepare and submit detailed weekly marketing reports to track performance metrices and guide strategy.
Director of Operations at The Watermark at the Pearl (2024-01 – 2024-07)
- Direct/Supervise leadership of the senior care facility including transportation, valet, concierge and housekeeping.
- Manage outside construction and the service vendor to ensure timely completion of assigned projects.
- Set comprehensive goals for performance/growth. Oversee daily operations of the company and the work of executives.
- Lead employees toward maximum performance/dedication. Evaluate performance – analyze and interpret data/metrics.
- Assist CEO or board in community partnership ventures. Manage relationships with partners/vendors.
Transportation Director at Providence ElderPlace (2023-06 – 2024-01)
- Monitor transportation budget. Supervise and coordinate revenue systems and support operations.
- Manage/Direct/Oversee day-to-day operations. Implement business objectives. Supervise employee performance.
- Handle loading and unloading operations. Initiate cost efficiency measures in transportation operations.
Maintenance and Transportation Director at Sunnyside Meadows Memory Care (2018-03 – 2022-08)
- Manage and control maintenance and housekeeping inventory to ensure timely receipt of depleted or low-level stock.
- Manage office staffing. Responsible for hiring, training, and daily staff administration. Provide performance evaluations.
- Lead staff performance improvement. Ensure completion of tasks quickly/accurately using appropriate instruments/tools.
- Work with vendors to obtain equipment and tools to meet business demands.
- Maintain clear/safe workspace areas to meet OSHA standards. Repair equipment. Perform routine maintenance.
- Inspect alarm systems and monitors to comply with fire, carbon monoxide, and other safety levels.
