Sam Lag

Ambitious and motivated professional with 4+ years of experience in customer engagement, administration, sales, and team support, known for turning goals into overachievements. From providing front line support to a diverse student population to excelling in high-volume call environments where hitting and exceeding sales metrics was the norm, thriving where relationship building meets results.

Restaurant Waitstaff Supervisor - Belmont Village Senior Living - Coral Gables, FL

(2024-01 - 2026-06)

• Improved connection with residents through special events and banquets by coordinating strong planning and time management skills.
• Boosted morale by leading staff with a focus on teamwork, practiced activities to uphold team efforts, and demonstrated leadership with effective communication.
• Maintained consistency of accurate records of opening/closing duties and food preparation tasks, ensuring compliance with company standards.

Customer Experience Agent - Alorica - Cutler Bay, FL

(2020-09 - 2023-11)

• Maintained high professional agent status through consistent engagement with customers via high-volume inbound and outbound calls.
• Ensured knowledge and compliance with service packages, highlighting value and benefits to drive account activations and upgrades.
• Raised awareness in the appropriate departments regarding service inquiries.

Clerk - Miami Dade College - Homestead, FL

(2014-05 - 2020-09)

• Promoted constant support to students in navigating technology platforms, creating new accounts and resolving login issues.
• Complimented service needs to students via appointment calendars for tutoring, lab credit documentation, required materials and ensured a welcoming and inclusive environment.
• Raised education for students on available services and resources, including scanning, printing, and copying.

Bachelor of Applied Science - Leadership and Management Innovation - Human Resources Management - Miami Dade College (2025-12)

Associate in Arts - Hospitality Administration / Tourism & Management - Miami Dade College (2019-08)

College Credit Certificate - Business / Commerce & General - Year Up (2020-05)