Business Development / Manager at AGAPE Day Center for Adults | AGAPE Home Health and Hospice (2024-02 – Present)
- Direct full-scope daily operations for an adult day health program, supervising a multidisciplinary team across staffing, service delivery, transportation, scheduling, and client support functions.
- Hold end-to-end responsibility for program, financial, compliance, and organizational processes, acting as the senior decision-maker for day-to-day center operations.
- Nearly doubled client enrollment, a 95% increase, through sustained community outreach, Chamber of Commerce representation, and referral partnerships with physicians, case managers, and community organizations.
- Improved family satisfaction 20 to 30% by redesigning intake, communication, and care coordination workflows and resolving client and family concerns directly.
- Administer fiscal administration for Medicaid Day Activity and Health Services (DAHS) and Veterans Affairs (VA) contracted clients, sustaining documentation accuracy, regulatory adherence, audit readiness, and sustainable program funding.
- Built and maintain Key Performance Indicator (KPI) reports and dashboards covering enrollment trends, CRM - HubSpot, daily attendance, client retention, service utilization, and family satisfaction for executive review.
- Serve as primary point of contact for families, care partners, and referral sources, translating clinical and administrative detail into plain language for non-technical audiences.
- Develop and execute marketing, outreach, and community engagement strategy, expanding partnerships and strengthening program visibility across the greater Dallas service area.
- Maintain client and employee confidentiality in accordance with HIPAA guidelines across all documentation, reporting, and communication processes.
Project Management Intern at Tomorrow's Leaders Today, Inc (2023-01 – 2023-04)
- Developed project performance reports (Power BI) and dashboards tracking milestones, risks, costs, and timelines.
- Collected and analyzed project data to support leadership decision-making.
- Prepared executive summaries and stakeholder reports communicating project progress and outcomes.
Impact Management Intern at Tomorrow's Leaders Today, Inc (2022-06 – 2022-08)
- Designed KPI outcome measurement frameworks to evaluate nonprofit program effectiveness and participant success.
- Conducted community and competitive research to identify service gaps, opportunities, and program improvement strategies.
- Analyzed program data and prepared impact reports to support organizational decision-making.
- Assisted with stakeholder reporting and nonprofit impact measurement initiatives.
Ambassador \ Team Lead – DDA2 at Amazon Fulfillment Center and Service Provider (2020-03 – 2021-03)
- Trained new employees on safety, work ethics, and procedures of the company.
- Led team of 15+ employees daily to meet the production requirements.
- Led with area managers and shift assistants in maintaining logistics and company goals.
- Facilitated with the Quality Assurance team of the company.
Quality Analyst / Auditor at Samsung America (2016-01 – 2018-02)
- Conducted detailed inspections of Samsung devices to identify software issues and cosmetic flaws, ensuring high-quality standards.
- Managed and analyzed inspection data for over 5,000 devices daily to support process improvements and quality control.
- Promoted to Team Lead within 60 days, leading a team of 6 and coordinating workflow to optimize inspection efficiency.
- Collaborated with cross-functional teams to communicate quality findings and support product enhancements.
