Service Coordinator - Cape Ann Marina
(2024-02)
- Served as the central point of contact for over 700 clients biannually, coordinating service logistics and ensuring a seamless customer experience from intake through completion.
- Guided clients through service processes, timelines, and associated costs, clearly explaining details to support informed decision-making.
- Acted as a liaison between clients and service technicians, translating technical information into clear, accessible language.
- Managed scheduling, service documentation, billing, and payment processing with a high degree of accuracy and attention to detail.
- Responded to high-volume inquiries via phone and email, providing timely updates, resolving concerns, and setting clear expectations.
- Coordinated and supported a team of technicians by managing schedules, prioritizing workloads, and ensuring timely completion of services
- Built strong, trust-based relationships with clients through consistent communication, transparency, and professionalism.
- Balanced multiple priorities in a fast-paced environment while maintaining accuracy, organization, and a client-focused approach.
- Proactively identified and resolved scheduling or service conflicts, ensuring efficient workflow and high client satisfaction.
Police Dispatch / Title IX Advisor - Endicott College - Beverly, MA
(2023-08 - 2024-02)
Awarded "Public Safety Officer Excellence in Action"
- Serve as a primary point of contact, guiding individuals through urgent and complex situations with clear communication and reassurance
- Gather and assess detailed information to determine needs, priorities, and appropriate resources or next steps
- Communicate critical information accurately across multiple systems, including phone, radio, and digital platforms
- Maintain precise and thorough documentation in computer-based systems, ensuring accuracy and compliance with policies
- Provide referrals, resources, and guidance tailored to individual circumstances
- Coordinate with internal departments and external agencies to ensure seamless communication and support
- Demonstrate strong attention to detail while managing multiple tasks in fast-paced environments
Reception Development Coordinator - Seaport Veterinary Hospital - Gloucester, MA
- Educated clients on services, treatment plans, and administrative processes, ensuring clear understanding of procedures and associated costs
- Assisted clients with billing, deposits, and payment processing, addressing questions with clarity and professionalism
- Managed high-volume phone communication, including appointment scheduling, intake coordination, and service explanations
- Provided compassionate support during emotionally sensitive situations, maintaining professionalism and empathy
- Maintained accurate and up-to-date medical records, client information, and documentation in compliance with organizational standards
- Acted as a liaison between clients, providers, and management to ensure consistent and effective communication
- Trained and mentored reception staff on communication best practices, workflow processes, and client interaction standards
- Resolved client concerns by explaining policies, procedures, and available solutions in an accessible manner
