Samantha Dannheim

Communication graduate with experience in high-volume customer service, training new staff, and supporting individuals. Strengths include de-escalation, documentation, and coordinating fast-paced operations.

Helpline Support at National Alliance on Mental Illness Helpline (2025-12 – Present)

Provide emotional support and mental health resources to individuals in need

• Completed 3-week training program, in which I learned about the organization, mental health conditions, and how to best help people in need
• Respond to inbound calls/messages, provide emotional support, assess needs, and connect individuals to appropriate mental health resources
• Document interactions and follow established protocols to support safety and confidentiality

Server at Alta Lodge (2025-11 – 2026-02)

Served at a well-established, reputable restaurant with experience in customer service and high-stress situations

• Served at a well-established, reputable restaurant after completing a week of intensive training
• Gained experience in customer service as well as reacting to high-stress situations and responding effectively
• Learned a new system called Aloha POS system and mastered the technology

Volunteer at Peter's Place (2025-06 – 2025-10)

Volunteered at a charity for grief counseling supporting company needs and events

• Volunteered at a charity for grief counseling by helping with company needs by assisting in various company events
• Executed several tasks including organizing clearance, improving the employee review system, and helping design a social media strategy

Server, Host, Busser, Food Runner at Madaket Millies (2022-06 – 2024-08)

Worked in various roles at high-volume restaurant with focus on guest experiences and staff training

• Worked in various roles at this high-volume restaurant, excelling in hosting, bussing, running food, and serving to ensure seamless operations and exceptional guest experiences
• Trained and mentored new staff on Toast POS system by explaining station responsibilities, providing hands-on guidance, and addressing questions to foster a supportive and efficient team environment
• Chosen to support the launch of a new restaurant location on the island

Bachelor of Arts in Communication – Villanova University (2025-05)