Samantha Dean

Ground Operations Crew member with extensive experience in customer service and operational efficiency, spanning multiple industries. Demonstrates a strong ability to coordinate logistics, ensure compliance with safety protocols, and deliver exceptional service, consistently achieving high performance metrics. Adept at multitasking and problem-solving, with a proven track record of maintaining excellence in fast-paced environments.

Ground Operations Crew - JetBlue Airways - Fort Lauderdale, FL

(2023-10)

• Coordinated baggage handling, gate operations, and on-time departures.
• Ensured compliance with safety procedures and excellent passenger service.

Uber Driver - Uber Technologies Inc.

(2021)

• Delivered courteous and safe transportation services, maintaining a 5-star rating.
• Assisted passengers and adhered to company safety and service policies.

Customer Care Representative - Spectra Baby USA - Fort Lauderdale, FL

(2021 - 2023)

• Delivered high-quality customer support through phone, email, and chat for Spectra breast pump users.
• Assisted customers with product troubleshooting, warranty processing, and order inquiries.
• Partnered with logistics and quality assurance to resolve issues promptly.
• Maintained accurate records in CRM systems and followed up to ensure satisfaction.
• Consistently achieved service performance goals and received positive customer feedback.

Healthcare Support Assistant - Westside Regional Hospital Medical Center

(2021 - 2022)

• Assisted patients with daily needs, companionship, and mobility.
• Communicated effectively with patients and medical staff to ensure safety and comfort.

Owner / Operations Manager - Euqinom Gems

(2018 - 2019)

• Managed budgeting, marketing, and operations of a small business.
• Delivered top-tier customer service and oversaw product logistics.

Elderly Companion Caregiver

(2018 - 2019)

Provided compassionate home-based care, mobility assistance, and companionship.

Business Support Associate - Sagicor Investment Ltd., Jamaica

(2017 - 2018)

• Supported executive functions including documentation, data entry, and research.
• Improved internal processes through organization and feedback.

Intern – Loan Securities & Disbursement - Sagicor Bank Jamaica

(2016-10 - 2016-12)

Supported loan processing and documentation during an internship rotation.

Bachelor of Business Administration (BBA) - Production & Operations Management - University of Technology, Jamaica (2010 - 2015)

Diploma in Business Administration & Tourism Management - Business Administration & Tourism Management - Institute of Career Choice, Jamaica (2007 - 2009)