Samantha Drum

I am a great team player. I have very good communication skills. I love to keep things organized. I am an honest hard worker. I am a fast learner. I am willing and excited to try new things! Willing to relocate: Anywhere

Teacher's Assistant - Early Learning Center at Assumption - Walla Walla, WA

(2025-01)

• After school program working with children from kindergarten - 3rd grade
• Helping out in different classrooms from ages 2 1/2 - 5 years old
• Created individualized learning plans for students with special needs or behavioral challenges, collaborating with support staff to ensure their success
• Organized field trips to enrich the curriculum and provide real-world experiences for students' exploration and discovery
• Implemented behavior management strategies to promote a positive classroom environment and foster social-emotional development
• Summer camp program filled with fun activities for children and field trips!
• Established positive relationships with parents through regular communication, parent-teacher conferences, and progress reports

Preschool Teacher - YWCA - Dayton, WA

(2024-03 - 2024-11)

• Created a stimulating learning environment that encouraged curiosity, exploration, and creativity among students
• Assessed student progress through observation, informal assessments, and formal evaluations to identify areas of improvement
• Provided individualized support to students with special needs or learning difficulties to ensure their inclusion in classroom activities
• Encouraged physical activity through structured outdoor playtime activities that promoted gross motor skills development
• Established positive relationships with colleagues through effective communication, collaboration, and teamwork
• Implemented positive reinforcement techniques such as praise, rewards, or certificates to motivate and encourage student achievement
• Supported the social-emotional development of students by teaching conflict resolution skills, empathy, and emotional regulation strategies
• Incorporated art activities into the curriculum to foster creativity and self-expression among students
• Created a safe learning environment by implementing health and safety protocols in accordance with licensing regulations
• Fostered a love for learning through hands-on experiences such as sensory play, art projects, or science experiments

Server/Waitress - Walla Walla Steak Co. - Walla Walla, WA

(2024-03 - 2024-09)

• Demonstrated exceptional multitasking skills during peak hours, accurately managing multiple tables
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
• Ensured compliance with health codes and sanitation guidelines at all times during food handling processes
• Developed relationships with regular customers by providing personalized service based on their preferences
• Handled cash transactions accurately using POS system while providing friendly interactions with customers

Server/Bartender/Hostess - The Bonfire Restaurant - Walla Walla, WA

(2024-01 - 2024-02)

• always serving customers with a smile on my face! (:
• splitting checks for big/small groups
• taking food/drink orders
• bringing food/drinks to tables
• clearing tables
• closing/opening restaurant duties
• pouring wine/beer

Server/Bartender - Red Monkey - Walla Walla, WA

(2023-09 - 2023-12)

• always serving customers with a smile on my face(:
• experienced serving 1-25 people at a time
• splitting checks for big/small groups
• taking food/drink orders
• bringing food/drinks to tables
• clearing tables
• closing restaurant/bartender duties
• mixing/pouring drinks

Customer Service Representative - Black Hills Inc. - Tumwater, WA

(2023-05 - 2023-07)

• talking to customers over the phone and chatting.
• creating appointments for technicians to go visit the home.
• taking confidential information from customer over the phone such as names, addresses, phone numbers, credit card information.
• Having a cheerful attitude towards all customers no matter what the day.
• understanding heating and cooling systems.
• communicating with the management team of any and all concerns.
• weekly meetings.
• having constant goals.

HR Generalist/ Administrative Assistant - Korean Women's Association - Lacey, WA

(2021-12 - 2023-03)

Full time 40+ hrs a week

• responsible for making sure that employees follow all policies and procedures.
• responsible for the New Hire process, Orientation, and Training of all employees.
• responsible for the screening, recruiting, and interview of job applicants & placing newly hired caregivers in jobs.
• updating pay rates/ handing out checks to employees.
• placing orders for office supplies/ caregivers PPE.
• responsible for making sure that all employees are in compliance with the company and the state.
• keeping track of incident reports and reporting details to supervisors.
• responsible for updating schedule changes, canceling/ creating shifts, also working around availability's as needed for supervisors.
• responsible for making the files of all employees/ keeping them up to date.
• responsible for keeping the office organized and cleaned up.

Caregiver - Korean Women's Association - Shelton, WA

(2021-03 - 2021-12)

As an In-Home Caregiver, I would provide company for the elderly and people with disabilities.

• provide personal cares such as bathing/ grooming/ dressing/ toileting, meal prep./ cooking/ cleaning after, transportation, household cleaning tasks, medication management and any other healthcare duties as needed.
• help the loved ones of my clients with my ability to improve my clients living environment and make them feel more at home.
• provide companion care, talk about life and tell stories to connect with my clients.

Preschool Teacher - ABC Academy LLC - Yelm, WA

(2019-08 - 2020-03)

As a Pre-K Teacher, I would teach the children the curriculum I was given.

• I definitely had to be creative, find fun and exciting ways for the young students to enjoy and absorbs all of the material.
• Had to have the best communication to tell parents and other colleagues about students progress/ attitudes.
• Having great organization skills, patience, and physical stamina to keep up with the little ones is very important.

High School Diploma In college - Early Childhood Education - WWCC