Samantha Duper

Detail-oriented and highly organized administrative and medical support professional with experience in patient registration, insurance verification, prior authorizations, scheduling, data entry, and maintaining accurate confidential records. Strong customer service skills with the ability to manage multiple priorities, collaborate across departments, and work effectively in fast-paced environments. Proficient in multiple healthcare and Microsoft software systems.

Administrative Support Specialist (MA) at Indiana University (2016-07 – Present)

• Verify patient demographics, insurance information, and eligibility to ensure accurate registration and billing processes.
• Obtain and process necessary prior authorizations for medical services.
• Coordinate with hospital departments to facilitate timely and accurate patient registration and admission procedures.
• Respond to patient questions and concerns while providing professional, compassionate, and exceptional customer service.
• Maintain patient confidentiality and protect sensitive information in accordance with privacy and organizational requirements.
• Manage multiple administrative tasks while prioritizing time-sensitive responsibilities and maintaining a high level of accuracy

Retail Donations Processor at Goodwill (2011-10 – 2020-04)

• Greeted and assisted customers in a friendly, professional manner.
• Maintained organization and cleanliness of the backroom and sales floor.
• Worked efficiently in a fast-paced environment while maintaining accuracy and quality standards.
• Collaborated with team members to ensure merchandise was processed and displayed in a timely manner.

Associate degree in Medical assisting – International Business College (2013-05)

High School Diploma – Fishers High School (2012-06)