Samantha Eisenzimmer

Experienced professional with a strong background in both work experience and education. Thrives on opportunities for growth and performance-based advancement. Enthusiastic about collaborating with a dynamic team and making a significant impact in a fast-paced setting. Motivated to tackle new challenges and further develop skills.

Personal Support Worker at Grow DD Services (2017-01 – Present)

Provides direct care to those with intellectual and developmental disabilities.

• Performs personal care tasks, and homemade tasks including assistance with basic personal hygiene and grooming, feeding, and housekeeping laundry, cleaning
• Ensures client safety and maintaining a safe environment
• Reminds and assists clients with self-administration of medications
• Encourages self-help activities. Documents services provided
• Plans meals, shopping for groceries, preparing and serving food/meals, feeding

Customer Service at Fred Meyer (2014-01 – 2017-12)

• Responded to customer requests for products, services, and company information
• Identified and resolved discrepancies and errors in customer accounts
• Investigated and resolved accounting, service and delivery concerns
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Investigated and resolved customer inquiries and complaints quickly
• Delivered prompt service to prioritize customer needs
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
• Maintained up-to-date knowledge of product and service changes
• Cross-trained and provided backup support for organizational leadership
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Caregiver at Quad INC (2015-01 – 2016-12)

• Assist clients with bathing and clothing
• Assist with daily activities
• Preparing meals
• Took and recorded vital signs
• Used the hoyer to safely move patience
• Help with bedtime routines and Medication
• Provide companionship and emotional support

CNA License in Healthcare – MT. Hood Community College (2017-01 – 2022-12)

Full Stack Engineer Certificate in Full Stack Web Development – Southern New Hampshire University (2023-01 – 2024-12)