Samantha Flores

Self-motivated and disciplined Sales Professional with over 10 years of proven success in building strong customer relationships, growing profitable territories, and delivering exceptional service. Seeking a long-term career with a company that values its employees and customers, fosters growth, recognizes dedication, and leads with positivity. Known for proactive, results-driven mindset and passion for exceeding customer expectations, prioritizing trust, reliability, and efficiency in every transaction.

Committed to continuous learning and professional growth within an organization that values its people. Skilled in communication, networking, and problem-solving, with proficiency in Microsoft Office and Excel, 55 WPM typing speed, and a decade of precise, detail-oriented data entry experience in Salesforce and similar CRMs.

Equipment Sales Manager at Toyota Material Handling Solutions (2023-12 – Present)

• Grow parts, service and rental sales volume and expand the customer base by selling new and used equipment in Los Angeles County.
• Develop annual business plan and goals. Provide monthly updates on achievements versus goals.
• Effective business partner to customers and prospects by understanding their business needs and striving to exceed customer expectations.
• Work up new equipment quotes in Toyota's SAP system. Exceed the designated minimum number of quotes per month, as set by management.
• Understand and present financial merchandising solutions, prepare credit applications and product surveys; and evaluate off-lease and trade-in equipment.
• Utilize Microsoft Dynamics CRM to manage contacts and leads, prospects, call activity, quotes, sales documentation, internal communications, post-sale follow-up, surveys and lost orders.
• Manage Toyota's Customer Satisfaction Program (CSP) survey verification process, meeting or exceeding the 11-day verification requirement. Keep close contact with customers to troubleshoot issues and help ensure positive survey results.

Freight Administrator at TiLar Trucking, LLC (2021-08 – 2023-12)

• Prepared various shipping documents such as bill of lading, invoices, and purchase orders.
• Developed annual business plan and goals.
• Managed carrier changes and ensuring all consignments are shipped in a cost-effective way.
• Obtained delivery quotes and negotiated rates with freight and haulage providers.

Freight Broker at TiLar Trucking, LLC (2019-09 – 2021-08)

• Negotiated rates for the transportation of goods.
• Utilized TruckStop CRM to manage contacts and leads, prospects, call activity, quotes, sales documentation, internal communications, post-sale follow up, and lost orders.
• Actively solicited new business through cold calling and sending mass e-mails.
• Maintained and exceeded customer expectations and relationships by understanding their business needs.

Freight Dispatcher at TiLar Trucking, LLC (2017-01 – 2019-08)

• Managed the logistics of fleet vehicles including the pickup, delivery, and tracking of freight orders.
• Maintained detailed records of dispatched calls, driver routes, and delivery and pickup times within CRM.
• Ensured compliance with all applicable local, state, and federal regulations.
• Adapted to situations and found solutions to satisfy both sides.
• Proficient in computer software and transportation management systems.

Freelance Social Media Content Creator at Self-Employed (2016-03 – 2024-12)

• Developed tailored content strategies for over 100 clients, resulting in an average engagement increase of 12% across social media platforms.
• Created an average of 15 posts per week, per client, maintaining a consistent brand voice and aesthetic for diverse clients.
• Conducted market research to inform content creation, ensuring alignments with client goals and target audiences.
• Established strong client relationships, achieving repeat business through effective communication and delivery.

Bachelor of Arts Degree in Communications Major with a Psychology Minor – University of Dubuque (2010-08 – 2014-06)