Samantha Glenn

Dynamic and results-driven Spa & Aesthetic Director with 20+ years of progressive leadership across luxury resort spas, medical spas, and multi-unit day spa operations. Proven track record overseeing the successful launch of 4 spa facilities — from pre-opening construction coordination through grand opening — while managing multimillion-dollar budgets, teams of 60+, and full regulatory compliance. Expert in aesthetic treatment protocols, OSHA/HIPAA standards, KPI tracking, and driving revenue through targeted marketing and client retention strategies.

Practice Director at Aesthetic IQ Clinic (2022-01 – Present)

Launched and directed premier aesthetic practice, overseeing all operational, clinical, and administrative functions

• Established comprehensive treatment protocols and emergency procedures to ensure patient safety and service excellence
• Managed all ordering, inventory, and vendor relationships across product and equipment lines
• Tracked, analyzed, and reported all KPIs and financial metrics to ownership
• Maintained full OSHA and HIPAA compliance across all practice operations
• Handled payroll, insurance, scheduling, and day-to-day staff management

Medical Spa Director at Sculpt AZ (2021-01 – 2022-01)

Recruited to spearhead the complete opening of a luxury medical spa — coordinating with general contractors, ownership, and vendors from build-out through launch

• Led all hiring, training, and scheduling for full clinical and support staff
• Supervised laser equipment training and established protocols for all service lines
• Secured all required licensing: Board of Cosmetology, Bureau of Radiation, TPT, and additional regulatory approvals
• Negotiated and created all vendor contracts; oversaw procurement of products, furniture, and equipment
• Planned and executed grand opening; managed creation of all branded marketing and printed materials
• Collaborated with legal counsel to develop client intake forms, waivers, and liability reduction strategies
• Coordinated POS system implementation, IT setup, phone systems, and utilities

Complex Spa Director at Hand and Stone Massage and Facial Spa (2020-01 – 2021-01)

Directed operations across 2 locations (Gilbert and Old Town Scottsdale), including retail, inventory, services, licensing, and guest relations

• Oversaw all hiring, motivation, coaching, and performance management for a team of 40+
• Designed and executed marketing and sales initiatives to meet and exceed financial goals
• Developed and implemented COVID Exposure Prevention and Mitigation Policies

Assistant General Manager at Elizabeth Arden Red Door Spa at The Wigwam Resort (2006-01 – 2008-01)

Hired during construction to open a 26,000 sq ft luxury resort spa; managed full pre-opening operations

• Responsible for all day-to-day operations: payroll, scheduling, hiring, ordering, and inventory management
• Created and hosted high-profile events including the semiannual "Art Walk at The Red Door," generating spa awareness and revenue
• Managed P&L metrics, maximized profit potential, and minimized controllable costs for a multimillion-dollar facility
• Rolled out seasonal and holiday incentives to increase guest retention and energize staff

Med Spa Manager at Radiance Med Spa (2005-01 – 2006-01)

Took ownership of pre-opening through launch of a new medical spa, ensuring on-time opening

• Managed all med spa operations: hiring, ordering, inventory, payroll, and staff training
• Led all publicity and promotional initiatives; created the most successful event in the company nationwide
• Implemented and maintained all OSHA and HIPAA standards

Spa Supervisor at The Centre for Wellbeing at The Phoenician Resort (1999-01 – 2005-01)

Supervised front desk staff and spa attendants at a 22,000 sq ft luxury resort spa

• Served as personal liaison for high-profile guests; resolved guest disputes with professionalism
• Implemented new phone queuing system, created training procedures, and tracked customer service levels
• Represented the property at Starwood Hotels & Resorts national convention

President, Board of Directors at ALOMA – Arizona Lutheran Outdoor Ministry Association (2018-01 – 2020-01)

Led Board governance including updates to corporate bylaws, policies, and procedures

• Collaborated with Yavapai County Sheriff's Office to develop a comprehensive Property Risk Assessment for 25-acre campus
• Ensured the organization met financial projections while managing expense controls
• Launched new revenue programs to drive occupancy and income during off-peak seasons

Public Relations & Marketing Director at ALOMA – Arizona Lutheran Outdoor Ministry Association (2016-01 – 2018-01)

• Created signature events including "Disconnect to Reconnect" and "Explore Arizona" to grow community awareness
• Founded "Giving Weekends," a semiannual program providing complimentary retreats for women and children from local shelters
• Managed retail orders and production of all promotional materials

B.S. in Global Business Management – Arizona State University (2009-05)