Samantha Gonzales

Dedicated and professional individual with a proven track record in customer service, time management, and trend tracking. Skilled in troubleshooting problems and developing effective solutions.

INST ASST SPEC ED - R.U.S.D

(2025-01)

• Clerical Assistant
• Progress Monitoring
• Monitor/Teach small groups
• One on one work with children
• Provide positive reinforcement

CUSTOMER SERVICE REPRESENTATIVE - Spectrum

(2014-12 - 2024-08)

• Delivered fast and friendly service to handle questions and service complaints.
• Handled customer inquiries, payments and service requests.
• Documented, researched and resolved customer service issues.
• Met personal, team and company goals in customer service environment.
• Managed customer calls efficiently in a fast-paced call center environment.
• Build trusting relationships with customers to better understand needs.
• Addressed and resolved customer concerns and complaints.
• Managed difficult customer situations with professionalism and empathy.
• Maintained customer records by updating account information in the database.
• Processed orders, prepared correspondences, and completed required documentation.
• Documented all call information according to standard operating policies and procedures.

HIGH SCHOOL - JOHN W NORTH HIGH SCHOOL, RIVERSIDE CA (2006-06)