Patient Access Representative at Southeastern Cardiology Associates (2024-07 – 2025-09)
Handled patient access and insurance verification at a cardiology practice.
- Collected patient information and verified insurance details for accurate processing
- Responded to patient inquiries and provided information about services offered
- Applied HIPAA privacy and security regulations while handling patient information
- Scheduled appointments and managed calendars for multiple healthcare providers
- Maintained patient confidentiality in compliance with HIPAA regulations and policies
- Coordinated with medical staff to streamline patient access and flow through departments
- Utilized electronic health record systems to update and maintain patient data efficiently
- Answered phones promptly in a professional manner
Medical Assistant at Columbus Foot Care Associates (2023-04 – 2023-09)
Provided clinical and administrative support at a foot care practice
- Cleaned and maintained medical equipment following procedures and standards
- Collected samples from patients for laboratory testing purposes
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Changed dressings on wounds to prevent infection and check for healing
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans
- Administered injections, medications and treatments as directed by the physician
Front Desk Medical Receptionist at Peachtree Immediate Care (2021-08 – 2022-02)
Managed front desk operations and patient check-ins at an urgent care facility
- Handled patient check-ins and maintained accurate registration information
- Utilized EHR systems for accurate data entry and management
New Patient Referral Coordinator at Renal Associates, LLC (2021-04 – 2021-08)
Coordinated new patient referrals and managed patient communications for a renal practice
- Coordinated new patient referrals to ensure timely and efficient processing
- Managed communication between patients and healthcare providers for appointment scheduling
- Maintained accurate records of patient information and referral documentation
- Collaborated with clinical staff to verify insurance coverage for new patients
Customer Service Representative at Anthem Inc./Blue Cross Blue Shield Of GA (2017-09 – 2019-01)
Provided customer service support for health insurance customers
- Educated customers about products and services to enhance their experience
- Handled every call with professionalism and empathy to ensure customer satisfaction
- Answered customer inquiries and provided accurate information regarding products and services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained detailed records of customer interactions and comments for future reference
- Conducted regular follow-up calls with customers after resolving their issues
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
Medical Records Specialist/Switchboard Operator at Horizions Diagnostics, LLC (2010-08 – 2013-05)
Managed electronic medical records and telephone communications at a diagnostics facility
- Managed electronic medical records using advanced health information systems
- Updated patient information promptly to maintain compliance with regulations
- Facilitated retrieval of patient records for clinical staff during audits
- Adhered to HIPAA guidelines when handling protected health information
- Collected, filed, scanned, and retrieved confidential patient information
- Operated multi-line phone system to manage incoming and outgoing calls
Front Desk Receptionist/Medical Assistant at Health Care First, PC (2007-01 – 2010-08)
Provided comprehensive front desk and clinical support at a medical practice
- Maintained accurate call logs and records for reference purposes
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Scheduled appointments using electronic health record systems for efficient patient flow
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies
- Collected patient information and verified insurance details prior to appointments
- Greeted patients, verified insurance information and collected copays
- Prepared examination rooms with necessary tools and supplies
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Administered injections, medications and treatments as directed by the physician
- Collected samples from patients for laboratory testing purposes
- Scheduled appointments and maintained organized calendar for staff
- Performed data entry into computer systems to maintain accurate records of customer information
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity
- Supported physicians during patient examinations and procedures
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Measured vital signs in preparation for the examination
- Cleaned and maintained medical equipment following the business protocol
- Performed basic laboratory tests such as urinalysis and blood glucose levels per the physician
