Samantha Radtke

Revenue cycle professional with 7+ years of healthcare experience in patient financial services, customer service, insurance follow-up, and complex account resolution. Experienced in managing high-priority accounts, preventing and resolving denials, and partnering with internal teams and leadership to support timely reimbursement and positive patient experiences. Recognized for a detail-oriented, investigative approach to complex account resolution, process improvement, and team support.

Known for strong problem-solving, collaboration, attention to detail, and a commitment to continuous improvement. Ready to leverage revenue cycle expertise and leadership skills to support team performance and drive quality results.

Patient Accounts Receivable Representative II – Insurance / Transplant - University of Maryland Medical Systems - Hunt Valley, MD

(2023-06)

• Manage complex, high-dollar and transplant accounts from billing through timely final resolution.
• Partner with leaders, internal departments, and payers to resolve complex account issues.
• Research and resolve denials, delays and discrepancies while identifying root causes and prevention opportunities.
• Review AR reports, account trends, and denial patterns to prioritize follow-up and support workflow.
• Manage multiple work queues and projects while maintaining productivity, quality, and accurate documentation.
• Recognized by leadership and peers for teamwork, diligence, problem-solving, and commitment to excellence.

Patient Accounts Receivable Representative I & II - Customer Service - University of Maryland Medical Systems - Hunt Valley, MD

(2019-02 - 2023-06)

• Served as team lead supporting a team of 15 representatives through training, mentoring, and daily guidance.
• Assisted with leading team meetings focused on performance, accountability, workflow, and quality service.
• Developed training materials and reference guides to improve accuracy and team performance.
• Partnered with leaders to identify workflow gaps and improve customer service and operational processes.
• Managed escalated patient disputes and inquiries while supporting patient satisfaction and service recovery.
• Completed financial clearance, insurance verification, and payment research with accuracy and attention to detail.

Restaurant Manager – Front of House - The Crazy Tuna Bar & Grille - Essex, MD

(2015-08 - 2019-10)

• Partnered with ownership on operational planning and implementation that contributed to 200% business growth over a three-year period.
• Built and developed teams of 100+ employees through hiring, training, scheduling, and daily operational support.
• Led high-volume operations while maintaining exceptional customer service and team performance.
• Created procedures and training resources that improved consistency, efficiency, and employee development.
• Managed customer escalations through problem-solving, service recovery, and relationship building.

Bachelor of Science - Business Administration - University of Maryland Global Campus (2025)