Samantha Spence

Experienced business administration and operations professional with leadership experience in retail, banking, accounting, customer service, and office administration. Proven ability to lead teams, manage operations, improve customer satisfaction, oversee financial and administrative processes, and train associates.

Front End Team Lead - Walmart

(2024-03)

• Lead 5–30 associates
• Manage checkout/self-checkout/customer service
• Handle escalations, overrides, audits, deposits, MOD duties
• Coach associates and monitor productivity

Home Team Lead - Walmart

(2023-07 - 2024-02)

• Supervised home departments
• Managed inventory, freight, price changes, top stock
• Maintained merchandising and customer service

All Services Mechanical & Electrical

(2021-12)

• Dispatch technicians
• Manage mailbox
• Prepare invoices and quotations

FirstCaribbean International Bank

(2014-09 - 2021-11)

• Loan processing, disbursements, documentation, customer support

Bachelor of Science - Business Administration - Southern New Hampshire University (2024)

Bachelor Degree - Business Administration (Accounting) - University of Technology, Jamaica