Samantha Swords

My name is Samantha Swords, and I am a compassionate, dependable, and highly organized professional with experience working in a fast-paced orthodontic office as both an Orthodontic Assistant and Scheduling Coordinator, combined with a strong background in professional childcare and nannying. I'm skilled in providing patient care, appointment scheduling, and possess strong communication, organizational, and multitasking skills. I'm always eager to learn new things, and my goal is to provide exceptional care and service by creating a positive experience for every patient and family I work with.

I hold an Associate's Degree from Holyoke Community College and have been working to complete my Bachelor's Degree at Westfield State.

Orthodontic Assistant & Scheduling Coordinator - In the Valley Orthodontics

(2022-08 - 2026-08)

• Prepared treatment rooms, instruments, and materials before appointments
• Took dental X-rays and intraoral photographs as directed
• Assisted with placement and removal of braces, wires, brackets, and other orthodontic appliances
• Took dental impressions and digital scans, poured models, and fabricated retainers and in-house appliances
• Provided patients with instructions on oral hygiene and orthodontic appliance care
• Performed sterilization and infection-control procedures in accordance with OSHA and office standards
• Maintained accurate and confidential patient records
• Prepared and organized orthodontic instruments and supplies
• Assisted with chairside procedures and maintained a clean, organized treatment area
• Scheduled appointments, confirmed visits, and assisted with patient check-in/check-out
• Communicated professionally with patients, parents, and the orthodontic team
• Educated patients on brushing, flossing, dietary restrictions, and appliance maintenance
• Monitored and documented patient progress and report concerns to the orthodontist
• Maintained compliance with HIPAA, OSHA, and infection-control regulations
• Demonstrated excellent customer service, attention to detail, teamwork, and time management
• Utilized Edge software to implement a recall system to better track patients without appointments to ensure treatment progresses smoothly

Nanny (Private Family/Caregiving Position) - Florek & Daley Family

(2019-01 - 2022-01)

• Experienced in providing safe, attentive, and nurturing care for children
• Supervise children during daily activities, playtime, and outings
• Prepare age-appropriate meals and snacks
• Assist with bathing, dressing, toileting, and other daily routines
• Organize educational, creative, and recreational activities
• Help children with homework, reading, and school-related activities
• Maintain consistent schedules, routines, and bedtime routines
• Provide positive guidance and support for children's emotional and social development
• Communicate effectively with parents regarding children's needs, activities, and progress
• Maintain a clean, organized, and child-safe environment
• Transport children to school, appointments, activities, and extracurricular events when needed
• Handle minor conflicts and behavioral challenges with patience and positive reinforcement
• Monitor children's health, safety, and well-being
• Maintain confidentiality and demonstrate professionalism in the home
• Reliable, responsible, patient, compassionate, and attentive to detail

Bachelor's Degree - Westfield State University

Associate's Degree - Liberal Arts - Holyoke Community College (2019-01)