Samantha Umutoniwase

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Motivated and dependable professional with a strong work ethic and excellent communication skills. Experienced in fast-paced food service environments, demonstrating the ability to multitask, stay organized, and provide quality customer service under pressure. Brings a professional attitude, strong attention to detail, and the ability to interact respectfully with a wide range of people.

Eager to transition into a legal office setting and develop administrative skills while pursuing pre-law studies.

Team Member at Cava Grill (2024-05 – Present)

Team Member at Cava Grill providing customer service and maintaining operational standards

• Maintained cleanliness and organization of the work area to ensure a safe environment
• Provided excellent customer service, addressing inquiries and resolving issues promptly
• Assisted team members with training on proper procedures and product preparation
• Picked up phone calls promptly and answered questions and concerns efficiently and properly
• Greeted customers upon entering the store with friendly demeanor

Team Member at Shake Smart (2023-04 – 2024-05)

Team Member at Shake Smart responsible for customer service, cash operations, and inventory management

• Provided customer service support to ensure satisfaction
• Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
• Operated cash registers to process payments from customers
• Maintained a clean and organized work area throughout shift
• Collaborated with team members to maximize productivity and efficiency
• Resolved customer issues promptly in a professional manner
• Monitored expiration dates on food items for freshness assurance
• Developed positive customer relationships through friendly greeting and excellent service
• Rotated through series of different stations based on team needs
• Oversaw inventory management and ensured proper stock levels were maintained
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day

High School Diploma in General Education – Diamond Hill Jarvis High School (2022-08 – 2026-05)