Tax Specialist / Customer Service Associate at Jackson Hewitt (2026-01 – Present)
- Schedule appointments and manage administrative office tasks
- Prepare federal and state tax returns using tax preparation software
- Provide customer service in-office and remote environments
- Verify client documentation and ensure compliance with tax regulations
- Assist clients with document intake and refund processing
- Process tax advance loans and refund and financial inquiries
- Maintain confidentiality of financial records and sensitive data
Self-Employed Cosmetologist / Barber Apprentice at Self-Employed (2025-04 – Present)
- Perform cosmetology services including braiding, styling, silk presses, natural hair services and chemical treatments
- Provide barbering services in training including fades, clipper cutting, and lineups
- Conduct client consultations and maintain service records
- Manage scheduling, payments, and business operations
- Ensure sanitation compliance with state cosmetology regulations
- Build and retain repeat customer relationships and repeat clientele through quality service
Part-Time Caregiver / Respite Worker at United Tax Service As Fiscal Agent (2025-01 – Present)
- Provide compassionate, reliable care and supervision for an individual with special needs
- Assist with daily routines, personal needs, meals, and age-appropriate activities
- Provide companionship and encourage independence through structured activities
- Support participation in community activities and outings when appropriate
- Maintain a safe, supportive, and comfortable environment
- Communicate with family members regarding daily activities, needs, and progress
- Provide respite support to help relieve the primary caregiver while maintaining consistent quality care
Beauty Consultant at Sally Beauty (2024-01 – 2025-12)
- Assisted customers with product selection for hair, skin, and cosmetics
- Processed sales transactions and handled cash register operations
- Maintained merchandising, inventory, and store presentation
- Delivered product education and customer recommendations
Customer Service Associate at Speedway LLC (2022-01 – 2024-12)
- Processed transactions and provided fast-paced customer service
- Supported food service preparation and store operations
- Handled cash register balancing and daily sales tasks
- Maintained cleanliness and stocking standards
Customer Retention Specialist at Spectrum (2016-01 – 2017-12)
- Resolved customer service issues and handled inbound calls
- Retained customers through service solutions and negotiation
- Met performance metrics in call handling and satisfaction
