BDC Agent at ED MORSE AUTOMOTIVE GROUP (2023-04 – Present)
- Answering inbound calls and routing them correctly. Providing solutions for customers with questions or that are seeking general information about service
- Settings service appointments
- Making up to 200 outbound calls daily. Leaving notes and updating customers accounts
- Following up customers' special order parts that have arrived and communicating with other departments to keep the process organized
- 2+ years experience using CDK and Xtime schedulers
BDC Agent at Kelly Nissan of Route 33 (2022-03 – 2023-02)
- BDC Internet sales & service department experience
- Answering inbound phone calls, routing calls and setting service & sales appointments, handling customer grievances
- Reaching out to potential customers who have submitted leads for new vehicles. Assisting them with any information they may need and setting appointments for them to come into the dealership
- Handling a minimum of 100 outgoing calls a day
- Taking detailed notes about all interactions with customers and assisting them through the dealership process
Supervisor at Vegan Treats Bakery (2019-08 – 2022-03)
- Started as a counter worker in the retail area. Was promoted to supervisor and would also answer phones and take orders for the company
- Experience in managing day - to- day operations, hiring new employees, scheduling, and conflict resolution
- Answering phones and general customer service for the bakery
- Handling registers and customer payments
Color Specialist at Pyure Aveda Salon (2016-08 – 2019-08)
- Started employment as an assistant required to attend workshops and in-company training program for 18 months
- Greet clients, give a tour of the salon and prepare them for their service
- Clean and maintain a sanity salon environment, laundry duties, preparing drinks, opening/closing salon, tending to any additional needs of clients
- Providing practical support and assistance to busy service providers
- Inventory supplies and materials needed/used
- When promoted to Colorist, now works on clients independently
- Consult, use technical skills to perform desired service and make sure all needs of client are met
- Sale of retail products
Barista/Shift Supervisor at Dunkin' Donuts (2014-09 – 2016-08)
- Started as barista/crew member
- Brewed and prepared coffee, tea, and other beverages
- Prepared and served food items including sandwiches, pastries and bakery items to customers in the restaurant as well as drive thru
- Sale of retail products and making sure display areas were aesthetically pleasing
- Performing cleaning duties such as sweeping, mopping, and washing dishes. Cleaning and testing equipment to make sure it's working properly
- Cash handling, balancing receipts and payments in register
- Promoted to Shift Supervisor, where the same duties were kept as well as training and supervising other staff members, keeping temperature logs, counting registers/safe, updating information on computer system, making the deposits and closing the store
- Ordered and inventoried supplies needed
