Maintenance Coordinator - American Assets Trust - Point Loma, CA
(2025-11)
- Manage maintenance operations and administrative coordination by submitting contract requests, tracking contracts, submitting follow-ups, updating make-ready reports, and distributing reports to management teams.
- Review work orders, maintain excellent customer service with residents while communicating repairs and project timelines, and ensure timely completion of maintenance requests.
- Coordinate vendors for repairs, inspections, and capital projects, including tracking invoices, reviewing vendor billing, requesting updated COI's, and assisting with bidding and proposal comparisons.
- Maintain maintenance spreadsheets, vendor records, calendars, and project documentation through playbook, BuildingLink, and Avid systems.
- Create resident notices, mold/mildew files, appliance replacements, incident reports, and project tracking while supporting maintenance leadership with scheduling, team coordination, job walks, training modules, and operational follow-up to ensure quality standards and efficient project completion.
Customer Service Agent - Geico - Poway, CA
(2024-09 - 2025-11)
- Obtained insurance license through the California Department of Insurance (License #4422235).
- Provided excellent customer experience by being attentive, preparing policies for underwriting, and maintaining solution-focused approach.
- Assisted customers with sending out documents to DMV, Lawyers, creditors, lien holders, etc., revised billing information, and made changes to policies to provide better rates or add coverage.
- Processed SR22's and worked with upper management to solve customer policy issues.
- Upsold different policies including home, boat, renters, and umbrella liability policies.
- Maintained positive experience and made impact at the company by keeping survey metric at 90% overall rating.
- Continued to show excellent customer service by always having a positive and helpful attitude.
Manager - Hibbett Sports - Perris, CA
(2022-04 - 2022-11)
Stower - Amazon - Moreno Valley, CA
(2020-08 - 2021-10)
