Samarjot Singh Rana

Entry-level ServiceNow Administrator candidate with completed administrator training and hands-on practice in a ServiceNow Personal Developer Instance. Familiar with ITSM fundamentals, platform navigation, user administration, forms, lists, tables, fields, UI policies, data policies, reports, dashboards, update sets, and core ITSM applications including Incident, Problem, Change, Knowledge, and Service Catalog. Brings an operations background across Amazon fulfillment, food service, and family restaurant operations, with experience following structured workflows, meeting performance standards, supporting customers, escalating issues, and resolving daily process blockers.

Warehouse Associate - Amazon - Coppell, TX

(2023-11)

• Support high-volume fulfillment operations by following standard operating procedures, safety guidelines, and quality expectations.
• Maintain accuracy and speed in a metrics-driven environment with strict productivity, quality, and process standards.
• Identify workflow blockers, escalate issues when needed, and adapt quickly to changing operational priorities.
• Coordinate with team members and leads to keep daily operations moving efficiently and reduce delays.
• Apply reliability, attention to detail, process discipline, and consistency in a fast-paced operations environment.

Team Member - Five Guys - Irving, TX

(2023-09 - 2025)

• Supported daily food service operations by preparing orders, maintaining cleanliness standards, and following procedures in a fast-paced team environment.
• Delivered customer service during rush periods while helping maintain quality, speed, accuracy, and store readiness.

Restaurant Operations Assistant - Family-Owned Restaurant - Lucknow, India

(2021 - 2023)

• Assisted with daily front-of-house operations including customer service, order coordination, cash handling, and basic supply tracking.
• Supported family and staff during busy periods by helping manage customer flow, order status, and service-related issues.
• Helped maintain an organized, customer-ready environment while resolving day-to-day operational problems.

High School Diploma