Technical Project Manager / Delivery Manager - Andersen Consulting
(2025-11)
Lead delivery of enterprise insurance transformation, customer portal modernization, Guidewire integration, and AI-enabled consulting initiatives.
- Direct cross-functional teams comprising Business Analysts, solution architects, developers, QA engineers, UX designers, product stakeholders, and client SMEs.
- Own project planning, workstream coordination, milestone tracking, scope management, effort estimation, resource alignment, delivery governance, and executive status reporting.
- Maintain RAID logs, decisions, dependencies, action items, and escalation paths; proactively resolve delivery risks and cross-team blockers.
- Facilitate discovery workshops, sprint planning, backlog refinement, design reviews, UAT readiness, release planning, steering updates, and post-release reviews.
- Coordinate end-to-end delivery from requirements and solution design through build, testing, UAT, production deployment, hypercare, and transition to BAU support.
- Manage client expectations and formal approvals while controlling scope and supporting change-control decisions for new or evolving requests.
- Lead production readiness activities including smoke testing, deployment validation, issue triage, Root Cause Analysis, and confirmation of corrective fixes.
- Support Guidewire PolicyCenter, BillingCenter, ClaimCenter, customer portal, API integration, Commercial Lines, General Liability, Rating, Forms, and policy servicing workstreams.
- Develop executive presentations, proposals, Statements of Work, implementation roadmaps, delivery plans, effort estimates, workshop plans, and client-facing governance materials.
- Contribute to AI transformation offerings by defining agent-based delivery workflows, implementation methodology, governance, sample client assets, and executive demonstrations.
- Mentor Business Analysts and delivery team members, improve documentation quality, and establish consistent delivery standards across engagements.
Technical Project Manager / Execution Lead - PwC
(2024-09 - 2025-07)
Managed delivery of Guidewire Cloud PolicyCenter workstreams supporting Dwelling and commercial insurance capabilities.
- Coordinated business, product, architecture, development, QA, Scrum, and data-conversion teams across a two-week Agile sprint model.
- Owned pre-PI planning, PI execution support, sprint readiness, backlog refinement, dependency tracking, milestone monitoring, and release coordination.
- Led handoffs between business and technology teams and ensured requirements, acceptance criteria, data mappings, and testing expectations were delivery-ready.
- Managed project risks, issues, assumptions, decisions, scope clarifications, and cross-functional dependencies through structured governance and escalation.
- Worked with the Direct Product Owner, technology lead, QA lead, and Scrum Master to prioritize delivery, resolve blockers, and maintain alignment to release objectives.
- Coordinated data conversion and integration activities between legacy platforms, Guidewire PolicyCenter, and downstream partner systems.
- Planned and supported UAT, including test-case development, execution coordination, defect triage, business validation, and production-readiness decisions.
- Prepared delivery updates for leadership and supported release implementation, production validation, and stabilization activities.
Delivery Manager / Project Lead - FCCI Insurance
(2023-02 - 2024-04)
Managed delivery activities for Guidewire PolicyCenter Cloud implementation and modernization initiatives across multiple Commercial Lines.
- Coordinated workstreams supporting Commercial Package, Workers Compensation, Property, Auto, Marine, General Liability, Rating, Forms, and policy issuance.
- Developed and maintained project plans, sprint priorities, milestone tracking, release schedules, RAID logs, and cross-team dependencies.
- Partnered with business leaders, product owners, architects, developers, QA teams, and vendors to align scope, requirements, delivery sequencing, and acceptance criteria.
- Supported migration from the Majesco policy administration platform to Guidewire PolicyCenter Cloud, including data mapping, conversion, validation, and business signoff.
- Led UAT planning and governance, including test strategy, scenario preparation, execution tracking, defect prioritization, and stakeholder communications.
- Managed scope clarifications, effort estimation, requirement signoff, and delivery-risk escalation across concurrent implementation workstreams.
- Directed regression and smoke-test planning and coordinated deployment readiness, go-live validation, and early-life production support.
- Supported a Duck Creek Policy implementation for E&S lines while coordinating stakeholders, requirements, delivery expectations, and testing.
Technical Project Lead - HTC Global / Hastings Mutual
(2021-04 - 2022-07)
Managed Guidewire and policy-lifecycle delivery initiatives across Commercial Package, Workers Compensation, Property, Auto, Marine, and General Liability.
- Coordinated business, development, QA, data, integration, and vendor stakeholders across requirements, solution design, build, testing, and release activities.
- Owned delivery schedules, sprint objectives, milestone tracking, risk and issue management, dependencies, and stakeholder status communications.
- Led requirement prioritization, planning, signoff, effort-estimation support, and readiness reviews for implementation and production releases.
- Governed UAT planning and execution, including test scenarios, business participation, defect triage, exit criteria, and release recommendations.
- Monitored project health, escalated delivery risks, facilitated resolution sessions, and ensured timely completion of assigned workstreams.
- Coordinated production deployment preparation, smoke testing, validation, defect remediation, and stabilization support.
- Maintained alignment between business outcomes, project scope, technical delivery, and quality expectations.
Guidewire Business Analyst - NJM
(2020-09 - 2021-04)
Supported an integration between Guidewire PolicyCenter and a connected-mobility application used to calculate driver discounts from trip data.
- Elicited and documented functional and integration requirements, acceptance criteria, and business rules in Confluence.
- Authored project SOW content and supported delivery planning, scope clarification, and stakeholder alignment.
- Facilitated Definition of Ready sessions with business, development, QA, ESB, and AWS S3 stakeholders.
- Supported daily Scrum coordination, defect clarification, test readiness, and delivery communications across the cross-functional team.
- Validated requirements and integration behavior through testing and stakeholder reviews.
Project Manager / Guidewire Lead - Texas Windstorm Insurance Association
(2020-03 - 2020-08)
Managed Guidewire PolicyCenter 9.0 delivery activities for commercial and residential insurance products.
- Planned and coordinated requirements, design, development, testing, Forms, Smart Communications, XML, GX model, and integration workstreams.
- Led business meetings, feedback sessions, sprint retrospectives, scope reviews, and stakeholder alignment discussions.
- Owned workstream schedules, milestone tracking, risks, issues, dependencies, action items, and delivery status communications.
- Coordinated renewals, rewrites, policy changes, submissions, Forms inferencing, and document-generation capabilities.
- Managed cross-functional execution between business stakeholders, Guidewire teams, document teams, QA, and technical resources.
- Led UAT and release-readiness activities, including defect prioritization, business validation, deployment planning, and production verification.
- Ensured timely delivery of agreed project outcomes while maintaining alignment with business priorities and quality standards.
Senior Technical Project Manager / Guidewire Lead - Texas Municipal League Insurance
(2017-04 - 2020-03)
Managed multiple concurrent Guidewire and insurance technology initiatives across PolicyCenter, ClaimCenter, BillingCenter, Rating, Forms, integrations, and commercial insurance products.
- Led delivery for Business Owners Policy, Commercial Auto, Workers Compensation, Rating Engine, data integration, analytics, and information-delivery workstreams.
- Directed cross-functional business, development, QA, interface, rating, plugin, document, and vendor teams from planning through production deployment and support.
