Prior Authoriztion customer service agent
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Provided customer service to patients by answering questions about medications and health-related topics. Ask appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems. Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues.
Deliver information and answer questions in a positive manner to facilitate solid relationships with customers, providers, and their staff.
Worked 17 years and more at a call center for United Health Care
High School diploma at Irvine High School
3 years of college at University of California, Irvine
