Samira Salat

I'm a bilingual (English/Somali) patient access professional who genuinely enjoys being the calm, reliable point of contact for patients navigating the healthcare system. Over the past several years in scheduling, registration, and insurance verification, I've learned that the small details, like an accurate form, a cleared work queue, or a patient who feels heard, are what make care run smoothly. I'm organized, self-motivated, and comfortable owning a high-volume workload on my own, which is why I'm excited to bring that same care and dependability to a remote patient access role.

Clinical Assistant at HealthPartners OB/GYN (2023-03 – Present)

• Manage high-volume appointment scheduling and coordinate patient workflow across the OB/GYN department, ensuring smooth virtual and in-person patient access.
• Process and complete clinical and administrative forms accurately, ensuring timely documentation and compliance.
• Monitor and resolve work queue tasks, prioritizing urgent items to support seamless daily clinic operations.
• Serve as a key administrative liaison between patients and clinical staff, maintaining clear and professional communication across phone, portal, and in-person channels.

Patient Access Representative at Abbott Northwestern Hospital (2023)

• Registered patients by collecting demographic and insurance information, ensuring accuracy for billing and care coordination.
• Managed patient check-in for outpatient appointments and assisted with add-on scheduling across multiple departments.
• Cross-trained in several registration departments, adapting quickly to varied administrative processes and team needs.

Security Officer & Site Supervisor at G4S – Allied Universal (2021-07 – 2021-12)

• Investigated incidents and de-escalated crisis situations, demonstrating composure and sound judgment under pressure.
• Authored detailed incident reports and coordinated with emergency personnel, maintaining rigorous documentation standards.

Office Support Clerk at South High School (2017-08 – 2019-06)

• Managed student attendance records, contacted families, and provided front-office support in a fast-paced environment.
• Welcomed visitors, assessed needs, and delivered attentive service through both in-person and phone interactions.

High School Diploma – South High School (2015-05)