Samiyah Green

Elevated guest experience by consistently demonstrating the "Second Mile Service" hospitality model, resulting in measurable positive feedback during peak operating hours. Expedited high-volume order fulfillment (up to 50+ orders during peak lunch rushes) while maintaining strict order accuracy and speed-of-service standards. Collaborated cross-functionally across multiple stations (front-of-house, drive-thru, bagging, and kitchen support) to ensure seamless and efficient team operations.

Team Member - Chick-fil-A - Bronx, NY

(2025-01)

• Elevated guest experience by consistently demonstrating the "Second Mile Service" hospitality model, resulting in measurable positive feedback during peak operating hours.
• Expedited high-volume order fulfillment (up to 50+ orders during peak lunch rushes) while maintaining strict order accuracy and speed-of-service standards.
• Collaborated cross-functionally across multiple stations (front-of-house, drive-thru, bagging, and kitchen support) to ensure seamless and efficient team operations.
• Maintained meticulous adherence to all food safety and sanitation protocols (HACCP), consistently contributing to a clean, organized, and compliant restaurant environment

Event Staff - Sankofa Haus - Bronx, NY

(2024-01 - 2024-12)

• Orchestrated event setups and managed post-event cleanup and breakdown.
• Provided food and beverage service.
• Ensured timely and accurate delivery.
• Maintained clean event space.

Office Administrator / Student Engagement Coordinator - Catholic Charities - New York, NY

(2022-01 - 2024-12)

• Managed office operations: filing, data, inventory.
• Co-led planning and execution of student events to significantly boost student engagement.
• Researched and analyzed data while developing presentations to drive student participation and attendance
• Identified students' needs to best assist them with their academic careers

Legal Intake Specialist - Legal Hand - Jamaica, NY

(2021-01 - 2021-12)

• Engaged with visitors to provide pro bono legal info and referrals.
• Assisted with housing, family law, debt, immigration, DV, benefits, employment.
• Guided completion of court forms.
• Helped to prevent legal issues from escalating.

Diploma - Innovation Diploma Plus (2021-01 - 2024-12)