Samuel Gutierrez

Maintained 100% Team Member Score delivering personalized customer guidance, resolving needs efficiently, and maintaining high-quality service standards in a fast-paced retail environment. Achieved 47% AppleCare Attachment, including 100% on Mac's and 67% on Apple Watch by educating customers on long-term value and aligning coverage with individual usage needs and customer lifestyle. Maintained a 47% Accessory Attach rate, reaching 86% on iPad and 80% on iPhone, through thoughtful discovery and educating the customer on how accessories extend product value.

Seasonal Specialist - Apple - New York, New York

(2025-11 - 2026-01)

• Maintained 100% Team Member Score delivering personalized customer guidance, resolving needs efficiently, and maintaining high-quality service standards in a fast-paced retail environment.
• Achieved 47% AppleCare Attachment, including 100% on Mac's and 67% on Apple Watch by educating customers on long-term value and aligning coverage with individual usage needs and customer lifestyle.
• Maintained a 47% Accessory Attach rate, reaching 86% on iPad and 80% on iPhone, through thoughtful discovery and educating the customer on how accessories extend product value.
• Generated 10 qualified business leads by identifying customer needs and connecting clients with tailored business solutions.
• Generated a 31% Service Free Trial Sign Ups Rate by educating customers on features and aligning offerings with individual interests.
• Delivered exceptional experiences in fast-paced environment by taking ownership of customer concerns, supporting multiple customers, collaborating with peers and leadership, while remaining flexible to meet store needs and priorities.

Senior Receptionist - Men's Resource Center - Brooklyn, New York

(2024-10 - 2026-04)

Served as the first point of contact for students and faculty, providing clear and accurate information on programs, workshops, and campus resources.

• Facilitated clear communication between staff and visitors, supporting daily operations and maintaining accurate information flow.
• Built trust and a welcoming environment by engaging with students and fostering an inclusive, supportive atmosphere.
• Collaborated with colleagues while working independently to maintain efficient office workflows and uphold high service standards.

Customer Service & sales Associate - President's Food Corp - Brooklyn, New York

(2020-12 - 2026-07)

Delivered consistent, high-quality customer service by answering questions, processing orders accurately, and assisting with purchases.

• Developed strong relationships that drove customer satisfaction, repeat visits and long term customer loyalty.
• Increased sales through tailored product recommendations and enhancing customer satisfaction and loyalty.
• Supported a high-performing team environment in a fast-paced retail setting.

Associate's degree - Psychology - Kingsborough Community College (2027-06)