Samuel Malaolu

Results-driven Inside Sales and Business Development Representative specializing in the digital out-of-home (DOOH) and ad-tech sectors. Proven track record of managing full-cycle B2B revenue pipelines, from targeted outbound prospecting and campaign recommendation drafting to contract closing, account expansion, and client renewals. Adept at navigating complex account matrices across the fitness, hospitality, and retail entertainment verticals to connect directly with key corporate decision-makers.

Highly skilled in leverage enterprise CRM platforms, including Salesforce and HubSpot, to log precise interaction data, track sales velocity metrics, and maintain strict data-entry compliance on a multi-channel remote sales floor

CUSTOMER SUPPORT at FINBRIDGE SOLUTIONS, USA (2024-04 – Present)

Served as a high-volume Customer Support Specialist responsible for managing a multi-channel inbound queue of telephone and email inquiries from enterprise clients. Liased as a trusted system advisor by navigating advanced CRM databases to diagnose, troubleshoot, and resolve complex SaaS financial software blockages and data entry issues. Maintained a 100% data accuracy rating under tight operational timelines, ensuring rapid first-call resolution and delivering an exceptional client retention experience.

• Spearheaded targeted outreach campaigns promoting newly launched fintech features such as instant transfers, virtual cards and automated savings tools, resulting in a surge of early adopters.
• Educated customers on digital onboarding processes, guiding them step-by-step through app setup, KYC verification and feature activation to ensure smooth product usage.
• Overcame structural and timing objections by positioning software and service agreements as vital operational backup plans to safeguard business continuity.
• Implemented a personalized follow-up system that increased return-call engagement by 40% and improved lead reactivation for users who previously paused onboarding.
• Achieved a consistent 90%+ call quality score by maintaining professionalism, empathy and clarity in both outbound and inbound interactions.
• Leveraged modern CRM tracking architectures to maintain meticulous documentation of client interactions, service parameters, and account metrics.

SALES REPRESENTATIVE (REMOTE) at US BUSINESS FUNDING (2021-03 – 2024-03)

Results-driven Sales Representative at US Business Funding with a strong track record of connecting business owners to tailored financing solutions and driving consistent revenue growth. Skilled in identifying high-potential prospects, building trust with decision-makers and presenting funding options with clarity and confidence.

• Built and maintained strong relationships with clients, resulting in a 30% increase in repeat business and referrals.
• Handled objections using consultative selling techniques, improving close rates and reducing lead drop-off by 15%.
• Maintained accurate and up-to-date records of leads, opportunities and sales activities using CRM systems (e.g., Salesforce, HubSpot).
• Generated 80–120 outbound calls daily, producing an average of 25+ qualified leads per week and maintaining a high-performing sales pipeline.
• Followed up consistently on pending applications and nurtured prospects, improving pipeline conversion efficiency.

BACHELOR OF ARTS in MASS COMMUNICATION