San Juana Puentes

Dedicated nonprofit operations leader with 26 years of experience managing family-centered programs, staff, volunteers, facility operations, and administrative functions. Experienced in human resources support, payroll reporting, volunteer coordination, hospitality services, fundraising events, technology systems, and community engagement. Recognized for strong leadership, organizational commitment, and the ability to create safe, welcoming environments for families, employees, volunteers, and community partners.

Manager of House Operations - Ronald McDonald House - 301 14th Street, Galveston, Texas 77550

(1999-02 - 2025-04)

• Directed daily operations for a nonprofit hospitality program supporting children and families during medical challenges.
• Led and supported a team of 18 employees, providing operational guidance, scheduling support, training assistance, and team coordination.
• Managed volunteer programs consisting of 22 weekly volunteers, 36 special event volunteers, and 20–40 fundraising volunteers annually.
• Supported human resources operations, including employee records, payroll reporting, timekeeping, vacation and sick leave tracking, funeral leave documentation, and workers' compensation records.
• Prepared accurate payroll reports and maintained confidential personnel documentation.
• Managed facility operations, including security alarm systems, building access procedures, and vendor coordination.
• Operated and monitored data network systems according to third-party provider instructions.
• Assisted with HVAC and elevator control room monitoring when necessary to support safe facility operations.
• Coordinated with contractors, vendors, leadership, staff, volunteers, donors, and community partners.
• Supported fundraising events, communications, recruitment efforts, and mission-driven programs.
• Utilized Microsoft Office, payroll systems, Indeed Database, Canva, and Intuit software for reporting, communication, administrative support, and organizational needs.