Director, Professional Services – Asia, India & Middle East - PLANON - Asia, India, Middle East
(2021-09)
Lead the Planon Services organization across Asia, India, and the Middle East with P&L responsibility and driving growth and operational excellence.
- Lead the Planon Services organization across Asia, India, and the Middle East with P&L responsibility of up to €15M, driving growth and operational excellence.
- Spearhead delivery of multiple large-scale projects, consistently achieving YoY targets and high customer satisfaction.
- Incubated and scaled a Global Capability Center (GCC) supporting shared services in Finance backend operations, Marketing, PMO, and IT operations with strong governance and KPIs.
- Established Centers of Excellence (CoEs) in Integrated Workplace Management Systems (IWMS), Managed Services, and Solution Accelerators.
- Set up AI-enabled Managed Services Organization with Level 1 support focused on predictive maintenance and SLA adherence.
- Collaborate with executive leadership to deploy GTM strategies, launching innovative digital solutions and accelerators regionally.
- Foster strategic partnerships and expand market presence across the region.
- Contribute actively to the Global Services Board and India Management Board, shaping strategic direction and leadership initiatives.
- Strategic Partnerships & Market Expansion: Forged and nurtured key partnerships across Asia and the Middle East, enhancing market presence and unlocking new business opportunities.
- Board Contributions & Leadership Recognition: Actively contributed to the Global Services Board and the India Management Board, shaping strategic decisions and being recognized for leadership impact.
Director, Professional Services – Global SPOC, SAP Practice - OPENTEXT - Global
(2016-11 - 2021-09)
Led the SAP Practice globally with end-to-end responsibility across people development, practice growth, project oversight, and presales for SAP-related engagements.
- Leadership Across People, Practice, and Projects: Led the SAP Practice globally with end-to-end responsibility across people development, practice growth, project oversight, and presales for SAP-related engagements.
- High-Performance Team Building: Built and scaled high-performing teams of consultants, known for their technical excellence, strong customer engagement, and solution delivery capabilities.
- Organizational Growth & Team Expansion: Successfully doubled the team size within three years, enabling the expansion of service lines and opening new revenue channels.
- Solution Innovation & Portfolio Expansion: Conceptualized and drove the development of three Professional Services solutions from ideation to packaged PS SKUs, enhancing OpenText's SAP services portfolio.
- Business Development & Market Penetration: Led business development efforts in India and the Middle East, acquiring 12 new enterprise customers (logos) within two years and expanding OpenText's regional footprint.
- Strategic Partnerships & Ecosystem Leverage: Established a strategic and collaborative partnership with SAP, unlocking co-sell opportunities, winning large deals, and transitioning key accounts from competitors to OpenText.
- Enterprise Service Management (ESM) Strategy: Guided the definition and execution of the ESM strategy, aligning service delivery improvements with broader organizational goals and enhancing the maturity of IT and business services.
- Business Consulting & Process Automation: Facilitated automation-led consulting workshops for enterprise clients, assessing current-state processes and identifying areas for digitization, automation, and process innovation to drive ROI and business transformation.
Account Management, Program, and Delivery Manager - SATYAM / TECHMAHINDRA - Global
(2008-06 - 2016-11)
Strategic account management and delivery leadership for multiple global accounts, with expertise in Enterprise Service Management strategy and service transformation.
- Strategic Account Management: Successfully managed multiple strategic global accounts including GE Aviation, GE Energy, ArcelorMittal, Roche, and Visy, ensuring high customer satisfaction, sustained growth, and value delivery.
- Enterprise Service Management (ESM) Strategy & Road mapping: Partnered with clients such as ArcelorMittal and Roche to co-develop and coordinate their Enterprise Service Management (ESM) strategy and roadmap, ensuring alignment across Business Units, Corporate IT, and Transformation & Operations stakeholders.
- C-Level Engagement & Stakeholder Alignment: Actively collaborated with senior leadership and key internal/external stakeholders to align ESM initiatives with business objectives, driving digital transformation and operational efficiency.
- Service Management Framework (SMF) Champion – SAP Shared Services: Spearheaded the design and implementation of a Service Management Framework, aligned with ITIL and industry best practices—focusing on service lifecycle management, continuous improvement, and service delivery optimization.
- Executive Communication & Change Leadership: Effectively translated complex service strategies into executive-level communications, ensuring buy-in, strategic alignment, and sustained stakeholder support for key initiatives.
- Leadership in IT Strategy & Practice Development: Held P&L ownership, with hands-on leadership in IT strategy formulation, practice management, pre-sales support, and competency development.
- Project Leadership & Solution Architecture: Led multiple end-to-end SAP and non-SAP transformation programs, serving as Solution Architect for high-impact implementations—offering strategic and technical oversight to ensure project success.
- Customer Satisfaction & Delivery Excellence: Achieved consistent CSAT scores of 5/5, underlining a strong focus on customer-centric delivery and quality outcomes.
- Innovation in Quality & Metrics: Developed SAP-based tools for real-time quality metric tracking, increasing transparency and significantly reducing manual review effort.
- Business Analysis & Process Optimization: Worked as a Senior Business Analyst, engaging directly with business users to capture requirements and deliver tailored process and IT solutions.
- Global Transition & Managed Services Leadership: Successfully led major transitions for key accounts such as Roche and ArcelorMittal. Demonstrated expertise in setting up global Application Management Services (AMS) across L1–L3 support, including 24x7 operations, offshore/nearshore delivery centers, and customized support models aligned to client budgets.
- Multicultural Team Leadership: Proven record of leading diverse, multicultural teams across geographies, building high-performance cultures in fast-paced, technology-driven environments.
Project Lead & AASMI Champion - ACCENTURE - Global
(2005-06 - 2008-06)
Project leadership and solution development in Metals & Mining Solutions, SAP Managed Services, and SAP functional consulting.
- Project Lead & AASMI Champion – Metals & Mining Solutions: Spearheaded end-to-end solution development as part of the pre-sales and go-to-market (GTM) strategy team.
- Acted as a key liaison between global project teams to ensure alignment and knowledge exchange across regions.
- Played a pivotal role in building industry-specific SAP solutions tailored to the Metals & Mining vertical under the AASMI framework.
- SAP Managed Services & Implementation Leadership: Successfully managed SAP Managed Services, global implementations, and rollouts for strategic enterprise clients.
- Led critical SAP implementations for Outokumpu, ensuring seamless deployment and business continuity.
- SAP Functional Consulting Expertise: Delivered consulting across multiple SAP modules including Materials Management (MM), Project Systems (PS), Product Lifecycle Management (PLM), and Sales & Distribution (SD).
- Known for translating complex business requirements into effective SAP solutions aligned with best practices.
