Sandeep Raj K

Overall 17+ years of IT experience, including 13+ years specializing in Salesforce Sales, Service, and Experience Clouds. Proficient in Lightning Experience, LWC, Apex, Flows, and integrations using REST APIs. Experienced in integrating Salesforce with external systems via MuleSoft to streamline support processes, enhance case resolution efficiency, and enable real-time data synchronisation.

Led complex Salesforce instance mergers, data migrations, and automation projects using tools like Data Loader and Copado. Skilled in AI-powered service automation for Agentforce implementations, REST API integrations, and Agile delivery environments with strong expertise in Copado-based CI/CD, version control, and full-cycle Salesforce development and deployment. Highly experienced in collaborating with architects and business stakeholders to align technical solutions with business goals, ensuring high-quality, secure, and efficient Salesforce implementations through rigorous testing, documentation, and deployment processes.

Lead Salesforce Developer - Accenture - AT&T, Plano, Texas

(2025-02)

• Created custom LWC components to fetch data from external database servers, enhancing data visibility and improving user experience.
• Implemented the Agentforce pilot configuration for AT&T's customer service division, aligning AI-powered service automation with business and technical requirements.
• Integrated Salesforce with external systems via REST APIs, automating data synchronization and enhancing system accessibility for better business operations.
• Led the development and management of Salesforce Lightning applications, focusing on custom components and user interfaces to meet specific business needs.
• Delivered on-call support during critical business hours, quickly resolving high-priority production issues to maintain operational continuity.
• Performed rigorous testing and debugging of LWC components to ensure their reliability, accuracy, and optimal performance.
• Implemented and customized Salesforce Service Cloud to streamline and improve customer service processes, enhancing user satisfaction.
• Worked extensively with Apex classes, triggers, and LWC components to meet business requirements and optimize functionality.
• Leveraged SOQL and SOSL queries while considering Governor Limits for efficient data manipulation in the platform database.
• Evaluated and implemented Salesforce AppExchange solutions and add-ons, increasing CRM functionality and business efficiency.
• Integrated Copado for automated CI/CD pipelines, improving deployment processes, reducing manual effort, and ensuring consistent releases.
• Coordinated deployments using Copado, integrated it with Git for version control, and automated metadata deployments to streamline release cycles.
• Actively monitored Copado dashboards to track deployment performance and identify areas for improvement.
• Led code and design review meetings to ensure adherence to best practices and maintain high standards across all Salesforce development projects.
• Conducted comprehensive testing and evaluation of CRM configurations and customizations to ensure consistent and high-quality deployments.
• Delivered end-user training to ensure smooth adoption and usage of new Salesforce features and functionalities.
• Actively participated in unit testing activities to ensure code quality and functionality prior to deployment.

Salesforce Consultant - Accenture - Success Academy Charter Schools, NY

(2024-05 - 2025-01)

• Designed and implemented Salesforce Experience Cloud sites to support parent, student, and staff engagement portals, improving access to school resources and communication channels.
• Developed and customized Experience Cloud (Community) portals for admissions management, enabling prospective parents and students to submit applications, track enrollment status, and access school information.
• Led the development and management of Salesforce Lightning applications, focusing on custom components and user interfaces to meet specific business needs.
• Integrated Salesforce Experience Cloud portals with internal student information systems using REST APIs to ensure real-time synchronization of enrollment and academic data.
• Worked extensively with Apex classes, triggers, and LWC components to meet business requirements and optimize functionality.
• Implemented secure authentication and access management for community users using profiles, permission sets, sharing rules, and role hierarchies.
• Developed Apex controllers and triggers to automate admissions workflows, application status updates, and automated communication with parents and staff.
• Leveraged SOQL and SOSL queries while considering Governor Limits for efficient data manipulation in the platform database.
• Created custom objects and relationships to manage admissions applications, student records, and parent communication within Salesforce.
• Integrated Copado for automated CI/CD pipelines, improving deployment processes, reducing manual effort, and ensuring consistent releases.
• Led code and design review meetings to ensure adherence to best practices and maintain high standards across all Salesforce development projects.
• Conducted comprehensive testing and evaluation of CRM configurations and customizations to ensure consistent and high-quality deployments.
• Delivered end-user training to ensure smooth adoption and usage of new Salesforce features and functionalities.
• Actively participated in unit testing activities to ensure code quality and functionality prior to deployment.

Senior Salesforce Developer - Concentrix - Hyderabad, India

(2018-07 - 2024-02)

• Configured and customized Salesforce CRM applications to meet business requirements, working with both out-of-the-box applications and new enhancements to support business units' needs.
• Provided estimates to the sales team on design, development, testing, and production efforts, ensuring effective resource allocation and project timelines.
• Developed custom LWC components with Apex callouts to integrate Salesforce with an external CRM, enabling real-time data synchronization and efficient lead capture.
• Developed and implemented custom formulas to automate incentive payout calculations, reducing manual intervention and minimizing errors in commission distributions.
• Designed and customized incentive formulas to handle complex commission structures, improving payout accuracy.

Bachelor of Technology - Electronics & Communication Engineering - Jawaharlal Nehru Technological University (2005)