Sales & Training Manager - Sam's Club (Market 36) - Apopka, FL
(2023-04 - 2026-02)
- Led, trained, and coached a 50+ associate sales team, consistently exceeding membership and credit penetration goals
- Achieved top-75 national ranking in in-field membership sales performance; ranked #1 in membership upgrades across the market for multiple consecutive periods
- Designed and implemented targeted coaching strategies that increased credit card sign-ups and elevated overall team performance
- Partnered with store leadership to align sales goals with day-to-day operational execution and member experience standards
- Recognized for building highly engaged teams that delivered exceptional results and customer satisfaction scores
PPRM Director - Dogtopia - Orlando, FL
(2022-01 - 2023-12)
- Developed and executed a customer success strategy targeting acquisition, retention, visit frequency, and loyalty growth
- Drove revenue outcomes by partnering cross-functionally with Marketing and Operations to increase lead volume and conversion rates
- Built local business partnerships and led guerrilla marketing and Chamber of Commerce initiatives to expand brand presence
- Promoted the Dogtopia Foundation, raising funds for service dog programs while strengthening community engagement
Regional Manager - Couture Med Spa - Central Florida (4 locations)
(2019-01 - 2021-12)
Oversaw all aspects of business development across four Central Florida med spa locations, driving post-pandemic recovery and record revenue
- Created scripted sales tours and advanced training materials covering lasers, VISIA skin analysis, neurotoxins, dermal fillers, body contouring, and medical-grade skincare — resulting in consistent safety standards and record membership sales
- Developed career pathing frameworks that reduced staff turnover and improved morale, motivation, and productivity
- Redesigned staff scheduling using the Eisenhower Time Management Matrix, reducing management hours while increasing profitability
- Built and managed pharmaceutical partnerships with Allergan and Galderma, adding new treatment options and revenue streams
- Updated inventory management processes, measurably reducing shrinkage across all locations
Practice Administrator - Couture Med Spa - Ocoee, FL
(2017-01 - 2019-12)
- Launched the company's second location, generating $900,000 in revenue within the first 11 months — the largest member base company-wide with 500+ members
- Created an audit and EFT reconciliation process that recovered $100,000 in previously unbilled membership revenue
- Joined Chamber of Commerce, Rock Star Connect, and local fundraising events to establish strong community business presence
Client Care Coordinator - Couture Med Spa - Winter Park, FL
(2015-01 - 2017-12)
- Converted inbound calls to consultations and consultations to product/membership sales through expert consultation and relationship building
- Developed advanced knowledge of neurotoxins, dermal fillers, laser treatments, and pre/post-care protocols
- Built lasting client relationships that drove brand loyalty and recurring revenue
Group Sales Associate - OCN Golf and Lodge - Winter Garden, FL
(2014-01 - 2015-12)
- Created and negotiated proposals and contracts for local and international events and groups; upsold tee times, lodging, and dining
Timeshare Sales Representative - Starwood Resort - Orlando, FL
(2013-01 - 2014-12)
- Presented tours to property guests using the approved sales script
- Engaged in active listening skills to establish trust and rapport while conducting tours
- Complied with Florida timeshare sales laws and regulations
