Sandra Walton

Accomplished leader with 15+ years driving customer excellence, team development, and operational success across retail, hospitality, security, and call center industries. Expert trainer and coach with proven ability to build high-performing teams, coordinate complex events, and deliver measurable business results through strategic planning and exceptional interpersonal skills.

Lead Trainer / Customer Service Rep at FCR (TTEC Agility) (2019-10 – Present)

• Lead comprehensive training programs ensuring service excellence and compliance
• Mentor team members to improve performance and advance careers
• Develop training materials and facilitate ongoing professional development

Event Coordinator at SunRay Park and Casino (2019-04 – 2020-03)

• Coordinated high-profile events including UFC viewings, comedy shows, and horse racing
• Managed event calendar, contracts, and logistics for multiple simultaneous events
• Built strong client relationships resulting in repeat bookings

CSA Lead / Assistant Manager at Sears Holdings (2018-05 – 2019-01)

• Drove sales and profitability through strategic analysis and trend identification
• Partnered with management to optimize promotions and merchandise strategies

Transportation Security Officer at TSA - Homeland Security (2017-10 – 2018-04)

• Conducted security screenings using x-ray and explosive detection systems
• Upheld federal security standards in high-pressure environment

Department Supervisor at The Home Depot (2004-09 – 2015-01)

• Supervised department operations for 10+ years, exceeding sales targets
• Recruited, hired, and trained high-performing staff
• Fostered advancement culture while balancing competing priorities

Business Administration – San Juan College

Entrepreneurial Program in Studio G – NMSU