Sania Ruff

Customer service professional with experience supporting guests and clients, maintaining records, using computer systems, and communicating clearly in fast-paced environments. Strong attention to detail, organization, confidentiality, and problem-solving skills. Comfortable learning new software and prepared to provide professional customer support remotely through phone, email, and chat while maintaining a positive and helpful customer experience.

Hair Salon Assistant / Hair Styling (Part-Time) - Independent Hair Styling - Orlando, FL

(2021-01)

• Provide friendly, professional service while listening to client needs and answering questions about appointments and services.
• Communicate clearly with clients and maintain a welcoming, organized service environment.
• Coordinate appointment preparation and manage multiple client needs while staying organized and on schedule.
• Build positive client relationships through dependable service, patience, and attention to detail.

Package Handler - FedEx - Orlando, FL

(2026-05 - 2026-08)

• Processed packages accurately in a fast-paced environment while meeting daily productivity and handling goals.
• Organized shipments and followed procedures to support timely delivery and smooth workflow.
• Followed safety procedures and maintained an efficient, organized work area.
• Adapted quickly to changing priorities and worked reliably as part of a team.

Hotel Administrative Assistant (Family Support) - Country Inn & Suites - Sumter, SC

(2018-01 - 2019-12)

• Maintained guest records using computer systems with accuracy and confidentiality.
• Supported front-desk operations by tracking check-ins and check-outs and assisting with routine guest requests.
• Organized files and updated information to keep records complete, accurate, and easy to access.
• Provided courteous guest support and answered questions while maintaining a professional attitude.

General Education Development