Human Resources Benefits Analyst - The City of Farmington Hills - Farmington Hills, Michigan
(2024-10)
- Coordinated communication of benefits information to staff during open enrollment.
- Maintained databases for tracking employee benefits eligibility and participation.
- Collaborated with HR team to implement new benefits programs and initiatives.
- Conducted new hire orientations to introduce employees to the organization's benefits package.
- Managed annual open enrollment process by providing timely updates on available options.
- Provided guidance on regulatory compliance matters such as HIPAA privacy rules and COBRA continuation requirements.
- Developed and implemented employee benefit programs, including health insurance and retirement plans.
- Coordinated with payroll department on reconciliation of deductions from paychecks for various benefit plans.
- Managed team permissions, access and personalization at user level to control and monitor access.
- Worked closely with vendors to ensure timely implementation of new benefits programs.
- Coordinated education sessions for employees on the various aspects of their benefits plans.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Maintained accurate records of case progress and updates in tracking systems.
- Attended workshops, seminars and conferences related to current developments in the field of family medical leave administration.
- Managed a caseload of short-term disability cases, ensuring timely and accurate processing of paperwork.
- Assisted clients with retirement plan options and benefits explanations.
Human Resources Coordinator - Vista Maria - Dearborn Heights, MI
(2021-07 - 2024-10)
Plans and organizes work to meet all job requirements according to agency and COA standards, licensing, regulatory requirements, federal state and laws.
- Assist with benefits and open enrollment processing as needed.
- Maintains filing of all employee documents and conducts periodic audits of personnel files to ensure accuracy and completeness as required.
- Coordinates and conducts 90-day stay interviews with all new employees. Distributes information obtained to the Manager of Talent Acquisition and Onboarding for reporting.
- Provided guidance on policies and procedures to employees and managers.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Conducted background checks for potential candidates.
- Scheduled in-person stay interviews for management review.
- Created and maintained positive relationships with hiring managers and HR business partners.
Human Resource Representative - Trinity Health Corporation, HR Service Center - Livonia, MI
(2019-05 - 2021-03)
Process a comprehensive understanding of Human Resources, Benefits, Payroll, PTO and Annual Enrollment. Serves as the first point of customer service center environment for support and resolution of HR inquires for all Trinity Health Colleagues.
- Experience with Workday, CRM, PeopleSoft, Kronos.
- Provides general personal/benefits information and processes related events for associates.
- Maintains strict confidentiality of data and information, Ability to work independently and with minimal supervision.
- Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits required. Performs special projects and other related duties as required.
- Work activities include tuition reimbursement, audit HR transactions, telephone support and various HR administrative work as assigned.
- Investigate and resolve general issues related to HR processes and procedures and assist via telephone and email.
- Administers HR policies and procedures that cover multiple functional areas. Provides prompt solutions, highly responsive and superior customer service to inquiries by referencing Ministry Organization policies and procedures to ensure accuracy of response.
- Assist managers and associates with web-site navigation and self-service utilization.
- Enters and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one rep to another. Reviews and validates information, accurately logs issues and responses received within the HR Service Center.
Medical Practice Business Assistant - Saint Joseph Mercy Hospital - Ann Arbor, MI
(2018-05 - 2019-05)
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Verify insurance, Update Demographics, Complete referrals.
- Insurance authorizations, Collect Co-Pays and balances.
- Balance financial collections each day, Scan records.
- Setting appointments for MRI's, CT Myelo and CT Scans.
- Answer high volume office calls, check in and out patients.
- Compliant with HIPPA regulations at all times.
- Fax sorting, send new patient paperwork, Webdenis.
- Answered incoming calls from customers in a professional manner to address inquiries or complaints.
Disability Representative, HCA Account - Sedgwick - Southfield, MI
(2017-05 - 2018-05)
- Reviewed and analyzed disability claims to determine eligibility for benefits.
- Drafted letters of notification for approved or denied claims.
- Ensured that all decisions were made in accordance with applicable laws, regulations, and policies.
- Coordinated with physicians regarding additional tests needed to evaluate an applicant's condition prior to making a determination on a claim.
- Met regularly with supervisors and managers to review progress reports on outstanding cases.
Patient Services Assistant (Cancer Center) - Saint Joseph Mercy Hospital - Ann Arbor, MI
(2013-05 - 2017-04)
- Assisted patients with registration, scheduling appointments and insurance verification.
- Provided patient care by escorting them to exam rooms, taking vital signs and recording medical history.
- Ordered medical supplies, maintained inventory levels and restocked shelves as needed.
- Managed patient accounts accurately by collecting payments, posting charges and reconciling balances.
- Collaborated with other departments within the hospital system to coordinate services for patients.
- Provided emotional support during difficult times such as end-of-life situations or chronic illness diagnosis.
- Offered information, support and comfort to patient families.
